The chatbot market is getting more and more competitive, with new models coming out every day. Instead of spending time searching for the right one, use this article to guide your steps. 

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ChatGPT — the world’s first artificial intelligence (AI) chatbot — prompted other companies to create their own conversational AIs. Nowadays, we have AI companions that do a variety of tasks (helpful in both people’s personal and professional lives) such as writing code, generating images, composing emails, providing Excel formulas, etc. 

The only problem with this is that it’s hard to choose the right AI chatbot for your particular business needs. 

But you don’t need to worry about that anymore. You’ve stumbled upon the buying guide that’ll show you the best AI chatbots for 2024, complete with the benefits, tips for choosing the right tool, and some FAQs. 

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What is an AI Chatbot?

AI chatbots are computer software tools designed and trained to mimic human conversations by using natural language processing (NLP). The goal is to understand what the end user is trying to say and formulate the appropriate response. 

For example, you ask the chatbot a question about the pricing of a product you’re interested in. The AI chatbot interprets the written language and the intent behind it on its own. And provides the most relevant result based on the existing data. 

What’s best about these AI models is that they constantly learn from every user interaction. In time, they’ll be able to identify new trends and patterns and adapt to different situations, such as predicting what clients are looking for when entering your website.

We’re confident you understand better what an AI chatbot is now, so let’s go through our 11 best options. 

Best 11 AI Chatbots (List)

The chatbot market is predicted to grow at an annual growth rate of about 22% of about 22%%2C we can expect this number to reach 3 billion dollars by the end of this decade), reaching approximately $3 billion in revenue by the end of this decade. 

In translation? More and more useful AI-powered chatbots will sprout in the coming years, with different use cases, which makes it harder to choose the right one for your business. 

We’ve analyzed the current market and came up with this helpful list: 

1. ChatGPT — Best AI original chatbot for learning new things. 
2. Microsoft Copilot (formerly Bing Chat) — Best conversational AI for the Microsoft Edge search engine. 
3. Gemini (formerly Google Bard) — Best AI chatbot for Google. 
4. Jasper Chat — Best AI chatbot for generating ideas and content. 
5. Perplexity.ai — Best AI chatbot for boosting knowledge from different sources. 
6. Intercom — Best AI chatbot for improving customer support. 
7. Drift — Best AI-driven buyer engagement platform. 
8. Kustomer — Best CRM platform for improving customer experiences. 
9. Acquire — Best AI chatbot for creating powerful workflows. 
10. Conversational Cloud by LivePerson — Best conversational AI for driving better business outcomes. 
11. Aisera — Best generative AI for enterprises. 

Find something you like? Great! Let’s dive into the best chatbots of 2024 you can start using right away. 

1. ChatGPT

OpenAI’s ChatGPT is the original chatbot that started the AI trend, having around 180.5 million users and generating 1.63 billion visits in February 2024. 

It uses NLP to interact with users in a conversational way; it even challenges incorrect premises and admits its mistakes. 

Source: ChatGPT

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You use ChatGPT for generating text, brainstorming new ideas, providing explanations for complex problems, etc. 

It mostly works through text prompts, but the latest GPT-4 allows you to add images to convey your ideas, and it even has a voice recognition feature that understands various languages and accents. 

“ChatGPT has been a revolutionary chatbot as it is very fast and generates our text and codes with great accuracy. It has [a] very high capability in generating solutions for our coding problems.” 

Top features

• Image generation: ChatGPT uses DALL-E, an AI system that can create AI art from text prompts. 
• Self-improvement abilities: Like most AI chatbots, ChatGPT learns and adapts over time as it gets feedback from the relevancy of responses. 
• Multi-language capabilities: ChatGPT is versatile, meaning that it’s trained on data from various languages, such as Spanish, French, and German. 

Best for

ChatGPT has many uses, such as helping with homework, summarizing complex texts, personalizing content, and more. It’s great for teams working in HR, marketing, web development, etc.

Guru also integrates with ChatGPT — see how here.

2. Microsoft Copilot (formerly Bing Chat)

Microsoft Copilot, formerly known as Bing Chat, is an everyday AI companion that boosts productivity and helps you better understand information via a simple chat.

Source: Capterra

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You can ask Copilot anything, from helping you plan your meals to designing exercise programs and educating you on nutrition and wellness. Anything you don’t understand, Copilot can summarize for you and you can access the app anytime, anywhere, on both Android and iOS.

“Bing Chat is easy to use, and I especially love the versatility of use with its multiple features, including generating unique content through AI and its use of search results to back up content results.” 

Top features

• Image generator: Copilot acts as a designer and you can create any image you desire. 
• Data analysis: If you don’t know how to create formulas for Excel, this AI chatbot assists with generating them. 
• Content generator: Based on text prompts, Copilot can create drafts and emails in Word. 

Best for

Microsoft Copilot is great for educational, creative, personal, and professional purposes. 

And you know what else it does? Microsoft Copilot integrates with Guru! 

3. Gemini (formerly Google Bard)

Google Gemini, also going under the alias Google Bard, is an AI chatbot that uses large language models (LLMs) to understand prompts and generate text based on them. 

Source: Gemini

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What makes Gemini different from OpenAI’s GPT, for example, is that you can combine various types of information, such as images, audio, code, and video, to explain your ideas. 

For example, you can attach a video and ask Gemini to summarize it; the AI chatbot will recognize what’s going on in the video and provide a summary of it in a few minutes. 

“Gemini has distinguished itself from [the] start with a combination of cutting-edge technology, smart design, and comprehensive features that meet the broad demands of today’s internet users.” 

Top features

• Workflow integration: Gemini is designed to work with Google’s apps, such as Drive, Gmail, and Docs, so you can bring your AI-generated content wherever you work. 
• Enterprise-grade protection: Google makes sure to protect your data from unpleasant surprises with cutting-edge security measures. 
• Custom images: With this tool, you can create custom images for your social media posts, for example, by entering a simple prompt. 

Best for

Gemini is great for personal and business use, especially if you already work in the Google ecosystem. 

The best part is that Gemini integrates with Guru — take a look at how. 

4. Jasper Chat

Jasper Chat is a friendly AI assistant that you can talk with to generate new ideas, revise content, or crack jokes. 

Source: Jasper.ai

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It’s very easy to communicate with this AI chatbot because it feels like speaking to a human. You can have fun with it, meaning that you can ask Jasper Chat to write poems, tell jokes, or even generate your horoscope. 

Plus, the content it generates is original since it doesn’t pull the knowledge from a single source, but multiple ones across the internet. As a result, the AI chatbot can come up with a unique point of view. 

“Jasper Chat is so much fun to use. It now has the capability to “enhance” commands, which is so helpful to a novice like me in using AI and giving it orders.” 

Top features

• Familiar design: Jasper Chat is accessible to all users, even if they’re unfamiliar with AI bots. It keeps things simple, which makes it easy to use and fun. 
• Expansive knowledge base: This tool learns from thousands of articles, forums, and published content, which makes Jasper Chat a master of all complex subjects. 
• Multiple languages: Jasper responds to written prompts in over 30 languages, so you can chat with it in your native tongue. 

Best for

Jasper Chat is suitable for both personal and professional use, especially for marketing teams. 

Jasper Chat integrates with Guru — see how they work together here. 

5. Perplexity.ai

Perplexity.ai is a free Android and iPhone app that you use to get up-to-date and credible answers regarding complex topics. 

Source: Perplexity.ai

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It’s a great ChatGPT alternative that leverages the power of other AI tools like Anthropic’s Claude 2 to provide the most relevant answers to use queries. You can use it for free to discover new things and expand your knowledge. 

What’s great about this tool is that it offers cited links for every answer, so you can build more trust with your content.

“For Perplexity, the special sauce is the citations they include in all outputs. For someone doing research, this is a game-changer as it gives you a direct link to check the information and use it in your work.” 

Top features

• Voice or text prompts: Whether you type or say the prompt, Perplexity can give you instant answers wherever you go. 
• Thread follow-up: Perplexity keeps the conversation going by performing a deeper exploration of the topic. 
• Knowledge library: While Perplexity has a search history, you can keep your discoveries in a library for easier access. 

Best for

Perplexity is great for researching and gaining a better understanding of new and complex topics. 

And guess what? Perplexity integrates with Guru, but you’ll have to access this link to find out more. 

6. Intercom

Intercom is an AI-powered customer service platform that mixes AI chatbot, help desk, and proactive support to increase your customer support services. 

Source: Capterra

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With Intercom, your agents can have their very own AI assistant that frees their time and allows them to focus on what matters, which is strengthening relationships with your customers. 

Fin, Intercom’s AI Copilot, helps solve problems, automate time-intensive tasks, and helps your agents find the information they need quickly from the support materials. 

“I think it’s the most robust customer engagement and support tool out there. And at the same time, it’s easy to use and has virtually no learning curve.” 

Top features

• Trusted information: Fin pulls out answers from different sources, like internal articles, PDFs, or help centers. It also validates every answer with relevant sources. 
• AI-powered analytics: You can get deep insights into how your team is using Fin to evaluate the quality of the answers. You can also set permissions on which content Fin can pull information from. 
• Conversational history: Fin can generate answers based on past client interactions so it gives the conversation a bit of personalized flavor. 

Best for

Intercom is suitable for companies that want to boost their customer experience. 

It also syncs with Guru to generate the best possible answer — find out how here. 

7. Drift

Drift is an AI-powered engagement platform that focuses on the buyer and their experience at every step of the journey and uncovers what they want most out of your brand. 

Source: G2

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Drift’s conversational AI can understand and respond to human language in a natural way. It also delivers personalized interactions after analyzing data to discover buying behaviors and patterns. 

Since it’s trained on 100 million B2B sales and marketing conversations, the AI chatbot can engage in highly converting chats and generate dynamic responses on the spot. 

“Drift is a powerful tool that allows for real time interactions with customers who get on the webpage, allowing for quick exchange of information.” 

Top features

• Customizability options: Drift allows you to customize your AI chatbot however you want, which means you can add as many features as you like. 
• Fast onboarding: Installing the chatbot is as easy as one, two, three since it requires no code. Moreover, it’s super easy to learn so you can start using it from day one. 
• Relevant replies: This conversational AI can answer any open-text question easily, 24/7, without straining your teammates. 

Best for

Drift is best used by marketing and sales teams. 

But it also integrates with Guru, so you can get the best of both worlds in a single tool. 

8. Kustomer

Kustomer is a unique customer service CRM platform that helps companies solve customer problems on multiple digital platforms. 

Source: G2

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Kustomer offers next-gen AI chatbots that deliver instant and personalized customer service anytime and anywhere. It uses the most advanced AI language models to deliver safe and accurate answers to your customer queries and automatically solve issues. 

In addition, it has intent detection, which means that you can streamline interactions by identifying words or phrases and guiding users toward the most appropriate resource. 

“What I like best about Kustomer is the easy navigation of every conversation ticket, the side panel tools, plus the capability to use pre-made email macros for quick messaging to customers.” 

Top features

• No-code configuration: You can build chatbot workflows easily via a user-friendly interface or pre-built templates. 
• CRM-powered resolutions: Integrate CRM data into your chatbot workflows to unlock the power of personalized resolutions. 
• Monitoring and reporting: Through reporting dashboards, you can assess the effectiveness of your efforts and get metrics such as resolution rates, deflection scores, etc. 

Best for

Kustomer is great for plenty of businesses in the retail, e-commerce, or wellness industries. 

And since Kustomer also integrates with Guru, you can boost your customer interactions to the max. Discover how by accessing this link. 

9. Acquire

Acquire is an all-in-one customer service platform with advanced live chat software that frees your agents’ time and creates flexible API workflows. 

Source: G2

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This tool aims to simplify communication between your brand and your clients at every touch point, enabling a more efficient process on all digital channels and personalizing every interaction. 

Acquire offers a suite of features such as live chat, AI chatbots, video calling, and secure co-browsing to help your team solve issues faster, on any device they use. 

“We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP, and text. 

Top features

• Multitasking: Your agents can handle multiple conversations at the same time, without losing track. The switch between them is super smooth and easy. 
• Automation: Acquire routes messages to the right person or department based on URL, device type, or location. 
• Personalization: Every interaction can be personalized by translating content into different languages or providing a more personal touch. 

Best for

Acquire is suitable for businesses of all sizes. 

The best part is that Acquire integrates with Guru to provide more relevant answers to all customer queries. See how here. 

10. Conversational Cloud by LivePerson

Conversational Cloud is a platform created by LivePerson that uses LLMs and generative AI to drive better business outcomes. 

Source: G2

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It uses voice and messaging to help people solve their problems faster and boost customer engagement. You can meet your customers at every touch point through a mix of intelligent automation, human agents, and AI bots to increase productivity and accelerate contact center transformation. 

“LivePerson has allowed me to put all my communication channels with customers in one easy-to-manage software. The chat program has increased my sales significantly.” 

Top features

• Conversational intelligence: This tool analyzes every interaction and provides valuable information that allows you to take further action and improve your services. 
• Communication channels: Conversational Cloud connects with your customers on their preferred channels, whether it’s through voice, SMS, or WhatsApp. 
• Open-source platform: LivePerson’s AI connects your CRM and data with your existing systems to break down silos and streamline your operations. 

Best for

Conversational Cloud is best for teams in the following industries: financial services, retail, hospitality, etc. 

To streamline your customer service further, integrate Conversational Cloud with Guru. Discover more here. 

11. Aisera

Aisera is a generative AI tool that helps enterprises boost productivity via a powerful set of tools, including AiseraGPT, AI Copilot, AI Search, etc. 

Source: G2

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This tool leverages domain-specific LLMs and a TRAPS (Trusted, Responsible, Auditable, Private, and Secure) framework to meet strict regulatory and compliance requirements. 

Moreover, it ensures accurate and relevant resolutions by understanding user requests through NLP, but also automates tasks that boost productivity and lead to your success. 

“Aisera elevates efficiency with its seamless AI solutions, delivering unparalleled customer service and operational excellence for a transformative experience.” 

Top features

• AI Copilot: This virtual assistant offers proactive notifications and resolutions to make sure you never miss anything important. 
• AI Search: Users can perform enterprise-wide AI searches that generate personalized and accurate results. 
• Aisera Assist: With this feature, you can boost agent performance by offering real-time recommendations on how to solve a problem. 

Best for

Aisera is suitable for teams in the HR, IT, customer support, and sales industries. 

If you want to improve your customer service further and give more relevant answers, Aisera integrates with Guru. 

What are the Benefits of Using AI Chatbots?

Why should you use AI chatbots in the first place? Well, take a look at these key advantages: 

• They provide 24/7 customer support: A study by 3Cinteractive found that 40% of millennials interact with a bot daily, helping them solve their problems in real time rather than waiting for a human agent to do it. Customers can get support whenever they need it since the AI chatbot answers questions, offers product recommendations, and helps with order tracking automatically. 
• They save costs: Implementing an AI chat tool is cheaper than hiring a person to do the job, and it also speeds up the process. The AI can take care of repetitive day-to-day tasks such as answering FAQs, freeing your team’s time to focus on more complex queries. 
• They offer multilingual support: Chances are people speaking different languages will interact with your site, especially if you ship products to different parts of the world. A perfect AI chatbot is trained to interact with clients in their preferred language through text, voice, and chat. 
• They deliver more personalized customer experiences: People like to feel special; that’s why personalization is very important to them. Since AI chatbots learn from past interactions, they can give their message a personal touch or offer suggestions based on the visitor’s preferences and purchasing habits. 
• They offer faster response times: Generally, you have to wait for a human agent to respond to a query, but AI chatbots can do it instantly. As a result, you decrease waiting time, especially when it’s a simple question that doesn’t require much effort to answer. 

If you’re intrigued by the benefits and want to take it a step further, now is the perfect time to look at the key things you should consider when selecting your AI chatbot. 

How to Choose the Best Artificial Intelligence Chatbots for Your Needs

If you’re here, then you’re ready to choose an AI assistant for your personal or business needs. That’s music to our ears since we’ve made sure to offer you the necessary tips for selecting the right one. 

When choosing an AI chatbot consider the following:

• Features and functionalities: You probably don’t need all the features an AI chatbot has, so make sure to look at tools that have most of what you really need. If it’s easier for you, make a list of your must-have features and compare them with the AI chatbots you like. 
• Pricing structure: Another important selection criterion is price. Most AI chatbots have free plans, true, but with limited capabilities. If you need more advanced features, you can opt for paid subscriptions. So it’s best to carefully research your options before investing and ensure you have the budget for it. 
• Customization options: The best AI chatbots allow you to customize them however you want. This means that you can set the bot’s personality, its appearance (theme and color) so that it matches your brand, the greeting type, its positioning on the web page, etc. 
• Integration capabilities: This is a highly helpful capability that allows you to connect your chosen chatbot with your existing systems and favorite tools. You can access and retrieve the relevant information whenever you need it, without having to switch apps. 
• Scalability: As your company grows, so should your AI chatbot. Choose a tool that can handle larger volumes of data, without creating bottlenecks and halting your operations. 
• User experience and interface: If you have beginners in your team who don’t know what AI chatbots are, you need to select one that is easy to learn and use. It should have easy-to-understand features and a small learning curve so that you can get up and running quickly.
• Support and maintenance: Whenever you’re struggling with the AI chatbot, it’s best to contact the tool’s support team. Make sure the AI tool you select has a responsive 24/7 maintenance and support team to solve your problems easily. 
• Security and compliance: Any AI tool handles sensitive information that you don’t want to lose to cybercriminals. When reviewing your options, select tools that adhere to security standards and regulations and won’t sell your data without permission. 

There are many different AI chatbots for different use cases like handling customer queries, engaging clients with targeted promotions, assisting with home automation, or even saving money. 

In a nutshell, AI chatbots are suitable for various industries, including e-commerce, banking, healthcare, education, human resources, etc. 

The Bottom Line

As you can see, the best AI chatbots are perfect for improving your customer service, simplifying content creation, and writing code. We hope that this step-by-step guide will help you make the right decision. 

Yet there’s one thing all these tools have in common. And that is their integration with Guru.

Guru is an AI-driven company knowledge base and search tool that lets you search everything and get answers no matter where you work. It’s a platform that connects your docs and chats, so you stop manually sifting through scattered information.

Ready to get started with Guru? Sign up here!

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