Field Guides

Paraco Gas Cuts Call Handle Time by 8% with Guru, Boosting Efficiency Across Teams

Learn how Paraco Gas slashed call handle times with Guru, transforming customer satisfaction.

Symphony Workplaces simplifies workflows and enhances efficiency with Guru

Learn how to streamline operations using Guru to centralize and improve access to vital information with Symphony Workplaces

How Bonafide Health used Guru to to provide instant, verified answers for their CX team and reduce escalations

How Bonafide Health leveraged Guru’s Suggested Answers in Slack to streamline CX

How Movable Ink Centralized Knowledge with Guru

Movable Ink transformed its knowledge management during rapid growth by implementing Guru and centralizing information—learn how!

How Lemonade uses Guru to speed up agent training

See how Lemonade leverages AI-driven knowledge management to streamline operations, enhancing efficiency and customer service across its rapidly growing insurance platform.

How Xenium HR uses Guru to centralize knowledge and improve team workflow

Xenium HR transformed their operations by centralizing knowledge with Guru, improving efficiency, consistency, and trust across their HR and payroll services.

How TIM uses Guru to simplify information access, making daily work easier

How an IT service provider is transforming knowledge management

NexHealth’s approach to using Guru for faster support and better team training

How to transform support operations and enhance productivity using AI-driven search across multiple platforms.

How SeatGeek uses Guru’s AI Search to make customer support faster

How to improve efficiency and expand access to critical knowledge with enterprise AI search.

Branch uses Guru to reduce repeat questions in Slack by 30%

How to turn Slack conversations into content your whole team can use

Learn how Shopify uses Guru to improve remote support and drive revenue gains

How to equip employees to provide exceptional customer experiences with AI

How Trusted Health uses Guru to stay aligned and agile during rapid changes

How to make frictionless change a reality with Guru’s AI knowledge base

The Importance of a Knowledge Council and Other Governance Best Practices

Plus, a guide to create one of your own.

How a prominent healthcare company uses Guru to ensure access to up-to-date information in high-pressure situations

How a household DTC company uses Guru for fast and accurate customer support

Discover how a direct-to-consumer home essentials brand enhanced customer service with Guru's AI-driven inventory management.

A global hospitality company simplifies support and improves team performance with Guru

How to enhance global support and operational efficiency through AI-powered knowledge management

Use Guru to eliminate disruptive context-switching

How to stop context-switching and use Guru where you're already working

Learn how your team can use Guru to easily train support agents on multiple tools

How to enable efficient multi-product support with AI

Why your team should use Guru in Microsoft Teams to capture and share knowledge seamlessly

How to leverage Guru to make Teams a productivity powerhouse

How Guru can support your knowledge-centered service

How to use Guru's AI features to enhance knowledge sharing and learning

Managing content across many tools

How to connect siloed systems and data sources into a single source of truth

Customizing content for your users with admin prompt management

How to create content effortlessly with AI Assist

How to get started with Guru

How to get up to speed quickly and get the most out of Guru

Guru for SOPs

How to streamline SOP creation and boost adherence with Guru's AI features

Streamline your RFP response process with Guru

How to create better, faster RFP responses with Guru as your sidekick

Guru best practices for human resources

Learn how HR teams use Guru to boost productivity, build culture, and keep employees happy

Make employee onboarding is easier with Guru

Speed up new hire onboarding and reduce manager workload with Guru's AI-powered knowledge base

You bought Guru, now how do you train your team?

How to quickly train your teams on Guru and boost productivity on day one