Get better answers with Knowledge Agents: Your very own custom-trained AI assistants
Powered by Guru, trained by you
Guru’s Knowledge Graph connects to your company’s data, helping Knowledge Agents deliver fast, relevant answers. Agents provide responses that are tailored and context-aware, so you get the insights you need without any of the extra noise.
Build strategic agents, focus on what matters
Acting as strategic partners, Agents provide trusted and personalized responses, helping your team make informed decisions faster while ensuring your company's expertise is accessible to everyone.
Use a custom Agent in every tool
Seamlessly integrate your custom-trained Knowledge Agents into every tool your team uses—from Slack, to HRIS systems, to CRM platforms—and give your teams instant, accurate answers across platforms.
What are Knowledge Agents?
Knowledge Agents are customizable AI-powered assistants trained to deliver fast, relevant answers by using custom prompts and leveraging a custom knowledge graph—a unique web of knowledge and reasoning created specifically for each company. These Agents act as strategic partners, helping any team like IT, HR, and Sales scale their knowledge-sharing efforts by connecting to key systems and sources. With Knowledge Agents working seamlessly in the background, your team can focus on what matters, while getting the right information wherever they’re working.
How do Knowledge Agents work?
Knowledge Agents are like mini custom-trained AI models within your Guru instance. Agents are created by providing instructions as to their purpose, audience, and context about your team and company. They’re then trained on your company data, leveraging the 100+ sources available in Guru today, and permissions are specified to determine the appropriate audience, as well as who will review and manage the accuracy of its responses.
Where can I use a Knowledge Agent?
Knowledge Agents can be used in the Guru web app, Google Chrome browser extension, and Slack. For example, an admin can enable an IT-specific Knowledge Agent within an IT support Slack channel, so all questions in that channel will be proactively answered using that specific Agent, producing the most relevant answer.
Users can easily switch between different Agents in the web app, Slack, or via API to get the most relevant answer based on the nature of the question they’re asking. Knowledge Agents can also be linked to specific web pages, so they automatically chime in when someone visits those URLs.
If your team is using Guru’s Custom Pages features, Knowledge Agents can also be assigned to specific Pages so that questions are automatically answered using the assigned Agent on the Page.
Why should my team create a Knowledge Agent?
Imagine someone asks in Guru, “Does our dental insurance cover braces?” Without a Knowledge Agent, Guru might pull from a variety of outdated or irrelevant sources, including material from other departments. This could result in incomplete or incorrect answers that lack context.
Now, picture an HR manager creating a Knowledge Agent specifically for employee benefits. This Agent is trained to deliver only HR-approved information, ensuring the response is accurate and reliable. With Guru’s layer of AI reasoning working in the background, the Agent understands the context of the question and the person asking—such as the employee's role, location, or specific benefit plan—allowing it to pull the most relevant and personalized answer from trusted sources. This ensures faster, more accurate responses that match the needs of the person asking.
