IT 服務組織的 AI 驅動單一真相來源
企業 AI 搜尋
內聯網
維基
Guru 將您的技術基礎設施、系統配置、支援文章等整合在一起，透過結合 企業 AI 搜尋、內聯網 和 維基 — 讓 IT 專案管理員、網路工程師、支援專家和數據分析師快速而有信任地獲得他們每日所需的資訊，同時提供見解以優化正常運行時間和問題解決。
藉由 Guru，IT 團隊獲得一個單一、可信的平台來集中技術文檔、需求、儀表板和基準 — 使員工能夠自助服務資訊並更智慧地工作。
Support employees and free up your team for strategic work with Knowledge Agents
Configure custom AI models with specialized knowledge to allow your IT services team to focus on more strategic tasks by eliminating repetitive questions, while ensuring the answers employees receive are accurate, precise, and tailored to their specific needs.
Key capabilities for IT services
Instant, trusted AI answers to support and infrastructure questions
IT staff get quality insights the moment they need them, reducing interruptions and accelerating issue resolution. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available in the tools they’re already using.
Works with:
+ more
8mins
saved for every question answered by Guru
30%
reduction in noisy internal chat channels using Answers
60%
time-saved using Answers compared to conventional search
Central repository for the latest topology diagrams, configs
Consolidate constantly-evolving architecture docs, requirements, and release notes in one up-to-date platform teams can rely on.
Secure automation and expert verification for operational reliability
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top experts to verify accuracy, maintaining a trusted single source of truth for IT.
Get instant AI Answers from your content
An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.
Keep tabs on what your team is searching for with expert review
Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.
Write like a pro with AI-powered content assist
Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.
Add trust to your company knowledge with verification
Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.
Proactively push relevant info where it’s needed with knowledge triggers
Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.
Send critical updates that can’t be missed with announcements
Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
View all Guru features
IT 服務的主要能力
即時、可信的 AI 回答以支持基礎設施問題
IT 員工在需要時獲得高品質見解，減少中斷並加速問題解決。 答案來自連接的應用程式，並直接顯示在您的工作流程中，讓您的團隊在使用的工具中始終可以獲得他們完成工作的知識。
運作於：
+ 更多
8分鐘
每個 Guru 回答問題節省的時間
30%
使用答案減少嘈雜的內部聊天頻道
60%
使用答案相比傳統搜索節省的時間
最新拓撲圖、配置的中央存儲庫
在一個現代的平台上整合不斷演變的架構文件、需求和版本說明，讓團隊可以依賴。
為操作可靠性提供安全的自動化和專家驗證
Guru 使用智能自動化來編寫文件並識別空白和重複內容，然後利用您的頂尖專家來驗證準確性，保持 IT 的可信單一真相來源。
Get instant AI Answers from your content
An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.
Keep tabs on what your team is searching for with expert review
Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.
Write like a pro with AI-powered content assist
Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.
Add trust to your company knowledge with verification
Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.
Proactively push relevant info where it’s needed with knowledge triggers
Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.
Send critical updates that can’t be missed with announcements
Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
查看所有 Guru 功能
Unlock potential across your IT roles
IT Project Managers
- Access latest project documentation and requirements easily
- Monitor team bandwidth and skills to improve resource allocation
- Identify gaps in process documentation
Network Engineers
- Onboard new engineers faster with centralized system information
- Maintain updated architecture diagrams and device configs
- Standardize network infrastructure language across regions
Technical Support Specialists
- Improve first call resolution with trusted articles
- Retain specialized knowledge as senior staff leave
- Shorten case resolution times for complex issues
Data Analysts
- Ensure analysts use the latest reporting frameworks
- Simplify methodology sharing across data teams
- Quickly produce reports with custom templates
.avif)
.png)
