La única fuente de verdad impulsada por IA para organizaciones de servicios de TI

Búsqueda de IA empresarial 
Intranet
Wiki
Ver una demostración

Guru reúne su infraestructura tecnológica, configuraciones de sistemas, artículos de soporte y más al combinar búsqueda de IA empresarial, intranet, y wiki—proporcionando a los gerentes de proyectos de TI, ingenieros de red, especialistas de soporte y analistas de datos acceso rápido y confiable a lo que necesitan diariamente mientras brindan información para optimizar el tiempo de actividad y la resolución de problemas.

Con Guru, los equipos de TI obtienen una plataforma única y confiable para centralizar la documentación técnica, requisitos, paneles y referencias—permitiendo a los empleados acceder a la información por sí mismos y trabajar de manera más inteligente.

Support employees and free up your team for strategic work with Knowledge Agents

Configure custom AI models with specialized knowledge to allow your IT services team to focus on more strategic tasks by eliminating repetitive questions, while ensuring the answers employees receive are accurate, precise, and tailored to their specific needs.

Key capabilities for IT services

__wf_reserved_heredar

Instant, trusted AI answers to support and infrastructure questions

IT staff get quality insights the moment they need them, reducing interruptions and accelerating issue resolution. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available in the tools they’re already using.

Funciona con:
+ más
__wf_reserved_heredar
8minutos
guardado para cada pregunta respondida por Guru
30%
reducción del ruido de los canales de chat internos con Answers
__wf_reserved_heredar
60%
ahorro de tiempo con Answers en comparación con la búsqueda convencional
__wf_reserved_heredar

Central repository for the latest topology diagrams, configs

Consolidate constantly-evolving architecture docs, requirements, and release notes in one up-to-date platform teams can rely on.

__wf_reserved_heredar
__wf_reserved_heredar

Secure automation and expert verification for operational reliability

Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top experts to verify accuracy, maintaining a trusted single source of truth for IT.

Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.

Keep tabs on what your team is searching for with expert review

Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.

Proactively push relevant info where it’s needed with knowledge triggers

Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.

Send critical updates that can’t be missed with announcements

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
Ver todas las funciones de Guru

Principales capacidades para los servicios de TI

__wf_reserved_heredar

Respuestas de IA instantáneas y confiables para preguntas sobre soporte e infraestructura

El personal de TI obtiene información de calidad en el momento en que la necesita, reduciendo interrupciones y acelerando la resolución de problemas. Las respuestas se obtienen de aplicaciones conectadas y se muestran directamente en su flujo de trabajo, de modo que el conocimiento que su equipo necesita para hacer su trabajo está siempre disponible en las herramientas que ya están utilizando.

Funciona con:
+ más
__wf_reserved_heredar
8mins
ahorrados por cada pregunta respondida por Guru
30%
reducción en canales de chat internos ruidosos usando Respuestas
__wf_reserved_heredar
60%
tiempo ahorrado usando Respuestas en comparación con las búsquedas convencionales
__wf_reserved_heredar

Repositorio central para los últimos diagramas de topología, configuraciones

Consolide documentos de arquitectura en constante evolución, requisitos y notas de lanzamiento en una plataforma actualizada en la que los equipos pueden confiar.

__wf_reserved_heredar
__wf_reserved_heredar

Automatización segura y verificación experta para la confiabilidad operativa

Guru utiliza automatización inteligente para redactar documentos e identificar brechas y contenido duplicado; luego recurre a sus mejores expertos para verificar la precisión, manteniendo una fuente única y confiable de verdad para TI.

Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.

Keep tabs on what your team is searching for with expert review

Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.

Proactively push relevant info where it’s needed with knowledge triggers

Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.

Send critical updates that can’t be missed with announcements

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
Ver todas las características de Guru

Unlock potential across your IT roles

__wf_reserved_heredar

IT Project Managers

  • Access latest project documentation and requirements easily
  • Monitor team bandwidth and skills to improve resource allocation
  • Identify gaps in process documentation
__wf_reserved_heredar

Network Engineers

  • Onboard new engineers faster with centralized system information
  • Maintain updated architecture diagrams and device configs
  • Standardize network infrastructure language across regions
__wf_reserved_heredar

Technical Support Specialists

  • Improve first call resolution with trusted articles
  • Retain specialized knowledge as senior staff leave
  • Shorten case resolution times for complex issues
__wf_reserved_heredar

Data Analysts

  • Ensure analysts use the latest reporting frameworks
  • Simplify methodology sharing across data teams
  • Quickly produce reports with custom templates
__wf_reserved_heredar