Built for fast-moving IT services teams, Guru combines the best of AI-powered search, wiki, and intranet features into one platform. Guru delivers instant, reliable answers sourced directly from your content—like troubleshooting guides, security policies, and client documentation—right within the tools you already use, from Slack to ChatGPT to service desk apps. The result? Faster resolutions, standardized processes, and more efficient teams.
Guru’s Knowledge Agents don’t just fetch generic search results—they supercharge search by filtering out the noise and delivering personally tailored answers. By understanding the context of the question and the person asking, Agents deliver precise, topic-specific insights sourced from the most reliable and applicable content. Whether troubleshooting issues, managing requests, or maintaining security compliance, Knowledge Agents provide fine-tuned answers directly in your workflow so your team can focus on delivering seamless, efficient services.
Whether pulling from connected tools or storing content in Guru, workers get instant access to the information they need. Guru’s intuitive editor simplifies documentation, while AI refines, personalizes, and translates content. With shared drafts and in-line comments, teams collaborate seamlessly, keeping projects on track and workflows centralized across the organization.
Keep everyone on the same page with Guru’s Custom Pages. Create dedicated spaces for departments, client teams, or projects and organize RFPs, strategy docs, brand guidelines, client updates. Leaders can send urgent updates, process changes, or security alerts directly to teams in their workflow (like in Slack, email, or other tools) and confirm that critical messages are seen and acted on, keeping teams informed and moving forward without missing a beat.
Find answers without switching apps—whether you’re working in help desk systems, company portals, or other tools.
Set automatic reminders for SMEs to review content, ensuring the info that employees are accessing is reliable and up-to-date.
Get automatic answers to questions like “where’s their logo?” and “when is this RFP due?” without interrupting your teammates.
Users only see )and get AI-powered answers from) content they already have access to, keeping information secure.
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
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