ITサービス組織のためのAI駆動の真実の単一ソース

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Guruは、エンタープライズAI検索イントラネット、およびウィキを組み合わせることによって、技術インフラストラクチャ、システム構成、サポート記事などを統合し、ITプロジェクトマネージャー、ネットワークエンジニア、サポートスペシャリスト、データアナリストが日常的に必要なものに迅速かつ信頼性の高いアクセスを提供し、稼働時間と問題解決を最適化する洞察を提供します。

Guruを使えば、ITチームは技術文書、要件、ダッシュボード、およびベンチマークを集中管理できる信頼された単一プラットフォームを手に入れ、従業員が情報を自己サービスし、よりスマートに作業できるようにします。

Support employees and free up your team for strategic work with Knowledge Agents

Configure custom AI models with specialized knowledge to allow your IT services team to focus on more strategic tasks by eliminating repetitive questions, while ensuring the answers employees receive are accurate, precise, and tailored to their specific needs.

Key capabilities for IT services

Instant, trusted AI answers to support and infrastructure questions

IT staff get quality insights the moment they need them, reducing interruptions and accelerating issue resolution. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available in the tools they’re already using.

Works with:
+ more
8mins
saved for every question answered by Guru
30%
reduction in noisy internal chat channels using Answers
60%
time-saved using Answers compared to conventional search

Central repository for the latest topology diagrams, configs

Consolidate constantly-evolving architecture docs, requirements, and release notes in one up-to-date platform teams can rely on.

Secure automation and expert verification for operational reliability

Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top experts to verify accuracy, maintaining a trusted single source of truth for IT.

Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.

Keep tabs on what your team is searching for with expert review

Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.

Proactively push relevant info where it’s needed with knowledge triggers

Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.

Send critical updates that can’t be missed with announcements

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
View all Guru features

ITサービスの主要な機能

サポートおよびインフラストラクチャの質問に対する即時の信頼できるAI回答

ITスタッフは、必要な瞬間に質の高い洞察を得られ、中断を減らし、問題解決を加速します。 回答は接続されたアプリから取り出され、ワークフローに直接表示されるため、チームが作業を行うために必要な知識は、すでに使用しているツールで常に利用可能です。

動作する製品:
+ さらに
8
Guruによって答えられたすべての質問のために保存された
30%
Answersを使用して騒がしい内部チャネルの削減
60%
従来の検索と比較してAnswersを使用して節約した時間

最新のトポロジー図、設定の中央リポジトリ

常に進化するアーキテクチャの文書、要件、およびリリースノートを、信頼できる最新のプラットフォームに統合します。

運用の信頼性のためのセキュアな自動化と専門的な検証

Guruはスマートな自動化を使用して文書を作成し、ギャップや重複コンテンツを特定し、次にトップの専門家に正確性を検証させ、ITのための信頼できる唯一の真実のソースを維持します。

Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.

Keep tabs on what your team is searching for with expert review

Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.

Proactively push relevant info where it’s needed with knowledge triggers

Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.

Send critical updates that can’t be missed with announcements

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
すべてのGuru機能を表示

Unlock potential across your IT roles

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IT Project Managers

  • Access latest project documentation and requirements easily
  • Monitor team bandwidth and skills to improve resource allocation
  • Identify gaps in process documentation
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Network Engineers

  • Onboard new engineers faster with centralized system information
  • Maintain updated architecture diagrams and device configs
  • Standardize network infrastructure language across regions
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Technical Support Specialists

  • Improve first call resolution with trusted articles
  • Retain specialized knowledge as senior staff leave
  • Shorten case resolution times for complex issues
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Data Analysts

  • Ensure analysts use the latest reporting frameworks
  • Simplify methodology sharing across data teams
  • Quickly produce reports with custom templates