零售組織的AI驅動單一真相源
企業人工智慧 搜索
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Guru將品牌指南、促銷日曆、客戶政策等聯合起來，通過結合企業人工智慧搜索、內聯網和維基，使商店經理、電子商務商品推銷員、服務代表和類別經理能夠快速、可靠地訪問他們每天所需的資訊，同時提供洞察以優化客戶體驗。
透過Guru，零售團隊獲得一個可靠的單一平台，集中產品資訊、店鋪操作程序和客戶數據—使用戶能夠自我服務信息並更加高效。
Key capabilities for retail
Instant, trusted AI answers to product and policy questions
Retail staff get quality guidance the moment they need it, reducing interruptions and improving customer service. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available wherever they need it.
Works with:
+ more
8mins
saved for every question answered by Guru
30%
reduction in noisy internal chat channels using Answers
60%
time-saved using Answers compared to conventional search
Central repository for promotions, guidelines and more
Consolidate evolving sales plans, store standards, and merchandise data in one up-to-date platform teams can rely on.
Secure automation and retail expertise for shopping confidence
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top retail experts to verify accuracy, maintaining a trusted single source of truth.
Get instant AI Answers from your content
An intuitive AI-powered engine that swiftly navigates your company's info and data, delivering trusted and precise information on demand.
Keep tabs on what your team is searching for with expert review
Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill gaps in information.
Write like a pro with AI-powered content assist
Your very own writing assistant, powered by generative AI. Assist makes creating, translating, and improving anything from financial reports to social media marketing copy quick easy.
Add trust to your company knowledge with verification
Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures product specifications and vendor information are accurate, and automated reminders keep information up to date.
Proactively push relevant info where it’s needed with knowledge triggers
Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.
Send critical updates that can’t be missed with announcements
Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
View all Guru features
Unlock potential across retail roles
Store Managers
- Improve consistency across locations
- Accelerate training and onboarding
- Optimize staffing and inventory using reporting insights
E-commerce Merchandisers
- Increase conversion rates with latest creative guidelines
- Maintain brand standards easily as products change
- Leverage customer insights to personalize site experience
Customer Service Representatives
- Resolve more issues on first contact with trusted info
- Reduce case closure times using templates
- Improve satisfaction through policy transparency
Category Managers
- Negotiate supplier contracts armed with benchmarks
- Plan product assortments and pricing leveraging data
- Ensure consistent promotions across markets
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