Den AI-drevne sandhedskilde for IT-tjenesteorganisationer
Guru bringer din teknologiinfrastruktur, systemkonfigurationer, supportartikler og mere sammen ved at kombinere enterprise AI-søgning, intranet og wiki—og giver IT-projektledere, netværksingeniører, supportspecialister og dataanalytikere hurtig og pålidelig adgang til det, de har brug for dagligt, samtidig med at der gives indsigt til at optimere oppetid og problemløsning.
Med Guru får IT-teams en enkelt, pålidelig platform til at centralisere teknisk dokumentation, krav, dashboards og benchmarks—hvilket muliggør, at medarbejdere kan selvbetjene information og arbejde smartere.
Support employees and free up your team for strategic work with Knowledge Agents
Key capabilities for IT services
Instant, trusted AI answers to support and infrastructure questions
IT staff get quality insights the moment they need them, reducing interruptions and accelerating issue resolution. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available in the tools they’re already using.
Central repository for the latest topology diagrams, configs
Consolidate constantly-evolving architecture docs, requirements, and release notes in one up-to-date platform teams can rely on.
Secure automation and expert verification for operational reliability
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top experts to verify accuracy, maintaining a trusted single source of truth for IT.
Get instant AI Answers from your content
Keep tabs on what your team is searching for with expert review
Write like a pro with AI-powered content assist
Add trust to your company knowledge with verification
Proactively push relevant info where it’s needed with knowledge triggers
Send critical updates that can’t be missed with announcements
Nøglefunktioner til IT-tjenester
Øjeblikkelige, pålidelige AI-svar til støtte og infrastrukturspørgsmål
IT-medarbejdere får kvalitetsindsigt præcis når de har brug for det, hvilket reducerer afbrydelser og fremskynder problemløsning. Svar hentes fra forbundne apps og vises direkte i dit workflow, så den viden, dit team har brug for for at udføre deres arbejde, altid er tilgængelig i de værktøjer, de allerede bruger.
Central repository for de nyeste topologisk diagrammer, konfigurationer
Konsolider konstant udviklende arkitekturdokumenter, krav og udgivelsesnotater i én opdateret platform, som teamene kan stole på.
Sikker automatisering og ekspertverifikation for operationel pålidelighed
Guru bruger smart automatisering til at udarbejde dokumenter og identificere huller og dupliceret indhold—derefter inddrager de dine bedste eksperter til at bekræfte nøjagtigheden, hvilket opretholder en pålidelig enkelt kilde til sandhed for IT.
Get instant AI Answers from your content
Keep tabs on what your team is searching for with expert review
Write like a pro with AI-powered content assist
Add trust to your company knowledge with verification
Proactively push relevant info where it’s needed with knowledge triggers
Send critical updates that can’t be missed with announcements
Unlock potential across your IT roles
IT Project Managers
- Access latest project documentation and requirements easily
- Monitor team bandwidth and skills to improve resource allocation
- Identify gaps in process documentation
Network Engineers
- Onboard new engineers faster with centralized system information
- Maintain updated architecture diagrams and device configs
- Standardize network infrastructure language across regions
Technical Support Specialists
- Improve first call resolution with trusted articles
- Retain specialized knowledge as senior staff leave
- Shorten case resolution times for complex issues
Data Analysts
- Ensure analysts use the latest reporting frameworks
- Simplify methodology sharing across data teams
- Quickly produce reports with custom templates
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