What is employee engagement?

Employee engagement is a term used to describe the relationship between an organization and its employees. It’s meant to convey a holistic view of the employer/employee connection by thinking about how emotionally and mentally connected an employee is with their work, teammates, manager, and the organization itself.

Levels of employee engagement

Highly engaged employees

Highly engaged employees are the living embodiment of model employees. They’re invested in their own success as well as the company’s, and they drive that through their productivity and high performance. These employees consistently demonstrate enthusiasm, leadership, ambition, and a rock-solid work ethic.

Characteristics of highly engaged employees

• Efficient in producing high-quality work
• Actively seeks opportunities for change and continuous improvement
• Prioritizes their development and growth
• Seeks ways to support their colleagues and team
• Makes tangible contributions to the workplace

Moderately engaged employees

Moderately engaged employees do their jobs and come to work, but that’s about all you can expect from them. They’re not particularly emotionally connected to their work, and they’re more driven by a paycheck than a need to see their company succeed. This approach to work may sound reasonable at first, but can become problematic if they start to become disengaged. 

Characteristics of engaged employees

• Makes contributions to their team 
• Meets work deadlines 
• Adapts to change as necessary

Actively disengaged employees

An actively disengaged employee is more than just unhappy with their job. Their extreme dissatisfaction and disappointment can cause them to unintentionally (and in some cases, intentionally) negatively affect their peers. These employees may actively look for other jobs and tend not to stay for long. 

Characteristics of actively disengaged employees

• Dissatisfied in their role or workplace
• Poor communication
• Decline in quality of work
• Lack of participation 
• Low morale

How is employee engagement measured?

‍

There are a variety of metrics and methods HR professionals and managers use to measure employee engagement at their companies. Some look at absenteeism and attrition rates to gauge engagement, while others rely on eNPS surveys and other qualitative ways to gather feedback. Many organizations find that a mixture of methods are the best way to measure engagement at work. 

Why is employee engagement important?

Employee engagement can genuinely benefit everyone at work. Every aspect of your business is affected by employee engagement. Engaged employees tend to feel invested and respected at work, and that can lead to improved morale and lower rates of absenteeism and turnover. Businesses with engaged employees tend to have increased revenue and more loyal customers. 

Benefits of employee engagement

Stronger company culture

Company culture and employee engagement go hand in hand. Engaged employees play a big role in shaping and maintaining company culture and values through their work and attitude. 

Higher employee morale

Engaged employees aren’t just great for productivity, they’re also big morale boosters. Engaged employees tend to have better morale and more positive associations with their workplace.

Increased profitability & revenue

積極參與的員工不僅傾向於做出優秀的工作，他們也更有可能超越預期。 That great work can lead to more revenue and increased profitability for companies. 

Decrease in burnout

Employee burnout can lead to higher attrition rates, decreased productivity, and low morale. Engaged employees feel energized by work instead of overwhelmed, and could also be willing to help lighten the load for overloaded employees. 

Employee retention

The cure for quiet quitting and low morale could be to invest in employee engagement strategies. 積極參與的員工對他們的工作和公司感到滿意，他們更有可能長時間留在這裡。  

Increased productivity & efficiency

當你在工作中投入時，你會更願意多付出一些努力。 Engaged employees tend to be more productive, efficient, and willing to put in the extra effort. 

Better team performance

Engaged employees are excellent motivators for their team members. They produce stellar work, help people work more efficiently, and can their great attitude can have been infectious to people around them. 

Greater employee satisfaction

如果你對工作不滿意，積極參與工作是困難的。 Engaged employees are satisfied with their work and place at the company, and it shows through everything they do. 

{{cta}}

10 key drivers of employee engagement 

Meaningful work

當你感覺到你的工作無關緊要，給出100%的努力是困難的。 Showing employees how their work positively impacts their company or team can help them feel more engaged and motivated. 

Company culture

Toxic company cultures are employee morale killers. Positive, [knowledge driven work cultures] (https://www.getguru.com/knowledge-driven-culture)that focus on trust, transparency, and rewarding and recognizing hard work are far more likely to have engaged employees. 

Leadership

Everyone from C-level employees to managers should be invested in building a workplace where people can be engaged. 體現公司文化價值觀的領導力可以成為員工參與的強大推動力。

Career growth and development

在不確定未來的工作中，你能有多積極參與呢？ Showing employees clear paths for growth and development can help lead to higher levels of engagement. 

Autonomy 

沒有人喜歡在工作中感到被過度管理。 Giving employees the autonomy they need to work can help them feel more engaged and connected. 

Recognition

有時一句「做得好」在工作中可以起到很大的作用。 Recognizing employee effort helps people stay engaged at work, and makes them eager to do even more. 

Coworker relationships 

Relationships matter at work, and they can be your greatest tool for employee engagement. When people feel connected to their coworkers, they can feel more engaged and motivated at work. 

Work-life balance

A company that respects the personal time of its people is a company with highly-engaged employees. Setting rules around after-hours communication and encouraging vacation time can do wonders for morale.

Purpose and values

People want to feel like their work matters and like they work for a company that shares their values. Communicating how employees affect purpose and values can be an excellent morale booster. 

Diversity, equity, and inclusion

Working for a company that shares your beliefs can make you feel more motivated and engaged.  Companies that invest in diversity, equity, and inclusion show its employees that they care about these values.

What causes poor employee engagement?

A variety of things can negatively impact employee engagement at work. Wages, toxic dynamics, and culture can all have seriously adverse effects on engagement. It’s important to note that even the best employee engagement tactics can’t help fix underlying issues. It’s important to address underlying issues while implementing the right employee engagement strategies to ensure that you can see positive changes come from it. 

Best practices to improve employee engagement

Alignment on company direction and strategy

Understanding the overall goals of a company can help people feel more engaged. Make sure that managers are conveying to their employees how their work affects the bottom line, and give them insight into decisions leadership makes. 

Utilize collaboration tools 

當你在與同事合作時遇到困難，感到在工作中積極參與是困難的。 Using the right collaboration tools can help people feel more productive and engaged at work. 

Promote two-way communication

Adopting the right communication practices at work can be a great way to help employees feel more engaged. Educate people on the right and wrong ways to give feedback, collaborate, and ask questions to ensure that everyone has their voice heard at work. 

Develop an employee experience strategy

在考慮你的員工參與策略時，務必將大量精力放在 員工體驗上。 Giving thought to how people experience work and culture at your company can give you helpful insight into what keeps people motivated and engaged. 

Encourage cross-functional collaboration

Working in silos can make people feel more disconnected to their work. Encourage teams to work together and give others insight into their work to keep engagement high. 

Incorporate team bonding activities

Relationships matter at work, and giving people opportunities to get to know one another can be great for engagement. Both virtual and in-person events can help people know their teammates on a personal level. 

Measure employee engagement 

衡量正確的指標可以幫助你確定目前的員工參與策略是否如你所希望的那樣運作。 There are a variety of ways for companies to measure engagement, here are a few suggestions: 

Employee engagement surveys

The occasional survey is a great way to get both qualitative and quantitative feedback. 確保建立發送節奏，以確保你定期收集反饋。 

1:1 meetings 

Managers are your first line of defense against disengagement. 確保經理定期與他們的直接下屬進行 1:1 的會議，並且他們樂於聽取員工提出的改進建議。 

績效評估週期

員工評估是收集反饋和衡量參與度的絕佳機會。 查看員工對其角色、公司本身及其團隊的感受。 

‍

‍

‍

‍