Jika saya meminta Anda untuk menyebutkan wiki paling terkenal di dunia, Anda mungkin akan mengatakan ‘Wikipedia.’ Dan Anda benar!

Tetapi jika saya meminta Anda untuk memberikan definisi dari ‘wiki,’ atau mengapa bisnis mungkin membeli wiki perusahaan, Anda mungkin akan kesulitan. 

After all, there are a lot of different types of wikis out there. Ada wiki internal, wiki eksternal, wiki perusahaan, apa semua ini berarti? Some are accessible to everyone, others are tightly restricted to specific groups of people. Beberapa didukung oleh AI, yang lain tidak. 

Dalam artikel ini, kita akan mendefinisikan apa itu wiki, membahas berbagai jenis wiki, menjelaskan cara membuat wiki, memberikan gambaran tentang manfaat dan kasus penggunaan, berserta beberapa contohnya.

Mari kita mulai!

Wiki definition

What is a wiki?

A wiki is a web-based application that lets users easily publish, edit, manage, access, and share information. Companies use wikis to allow their employees to access the information they need to do their jobs and to document their own knowledge with ease.

Kata ‘wiki’ berasal dari kata Hawai ‘wiki wiki', yang berarti ‘cepat.’ Ini adalah nama yang cocok karena salah satu manfaat utama dari wiki adalah kecepatan yang memungkinkan rekan satu tim untuk mendokumentasikan dan berbagi informasi dengan satu sama lain.

Sekarang kita telah mendefinisikan apa itu wiki, mari kita lihat beberapa jenis wiki yang berbeda yang tersedia saat ini.

Internal wiki vs external wiki

An internal wiki is a type of software that companies use to store, organize, and share sensitive information. Mereka adalah situs web internal yang aman yang hanya dapat diakses oleh orang-orang yang memiliki izin khusus–biasanya karyawan perusahaan. A company wiki is used to give teams a single source of truth for useful information and to ultimately improve efficiency.

An external wiki is a software application that members of the public can use to view, publish, and edit information. They are public-facing websites that can be accessed by anyone. Some external wikis provide different permissions to different people. For example, in some cases you might need to have an account to be able to edit content on an external wiki. Companies use external wikis to share content like product specifications and company updates with the public. Both business and non-business communities use external wikis to make relevant information widely available.

To summarize, the key difference between an internal wiki and an external wiki comes down to who has access. Internal wikis are specifically designed to limit access to specific groups of people, while external wikis are widely accessible to the public.

What is a company wiki?

A company wiki, also known as a corporate wiki enterprise wiki, is a private website used by internal teams to capture, find, and share knowledge. It acts as a central repository where employees can collaboratively create, edit, and remove information. Most company wikis have strict permission controls and privacy features that ensure only employees can access and adjust content. The primary purpose of a company wiki is to enable knowledge sharing between teams, improve alignment, and increase employee productivity.

Sekarang mari kita lihat beberapa contoh wiki terkenal.

Wiki examples

The first ever wiki was developed in the mid 90s by Ward Cunningham, an American computer programmer who co-wrote the Manifesto for Agile Software Development. The wiki he developed was called WikiWikiWeb and it set the standard for all the wiki software that would follow. 

Here are some examples of wikis that are widely used today:

• Wikipedia: an free online encyclopedia where members of the public add, edit, and organize information on a vast variety of topics.
• WikiHow: sebuah manual online yang penuh dengan informasi tentang cara menyelesaikan berbagai tugas, menangani berbagai situasi, dan menemukan solusi untuk banyak tantangan dalam hidup.
• Wiktionary: a free digital dictionary that contains definitions of words in a wide range of languages, alongside a thesaurus, quotations, and details of the etymology of different words.
• iFixit: a wiki of repair guides for consumer electronics and appliances that users can edit and contribute to.
• Wikivoyage: a free web-based travel guide assembled through collaborative editing, providing destination guides and travel information.
• SharePoint: sometimes referred to as SharePoint Wiki, this is a cloud-based content management platform used by companies across the globe to help their employees share information with ease.

Read on to learn about the key benefits of a company wiki, and how to make a wiki.

What are the benefits of a wiki?

Company wikis are fast becoming a standard part of the tech stack for most organizations, from small startups to large enterprises. After all, they can solve many universal business problems and offers a range of benefits. Mari kita lihat beberapa di antaranya sekarang.

Find information easily

A wiki makes it easy for employees to find information. Simply put, wikis give every member of a team one place to find the information they need to do their jobs. Apakah mereka mencari tanggal rilis produk, logo perusahaan yang disetujui, atau kebijakan HR, mereka dapat menemukannya di wiki perusahaan mereka. Dan semakin banyak, beberapa wiki modern sedang menambahkan integrasi yang memungkinkan karyawan mencari informasi langsung di aplikasi yang mereka gunakan saat itu.

Share knowledge quickly 

A wiki gives employees a way to share information quickly. With a company wiki, employees have a single location to document the information they want their colleagues to be able to access. Apakah itu pembaruan status proyek, memo yang merinci strategi go-to-market, atau prosedur operasi standar, karyawan dapat menerbitkan informasi berharga dalam wiki mereka dengan percaya diri bahwa itu akan ditemukan oleh rekan tim yang membutuhkannya.

Reduced app overload

The number of apps the average company uses has grown dramatically over the past decade. While each app has a role to play, having a large number of software tools can create information silos, decrease productivity, and reduce operational efficiency. Sebuah generasi baru wiki yang didukung AI membantu perusahaan menyelesaikan masalah ini dengan memungkinkan pencarian di berbagai sumber dari antarmuka pengguna tunggal–sebuah alur kerja yang kadang-kadang disebut sebagai pencarian perusahaan. Some AI-powered wikis also allow users to create, edit, and adjust content to make it relevant to specific groups of employees. With features like these, wikis allow companies to consolidate tools, such as an intranet. 

Increase employee efficiency 

A study by McKinsey found that employees spend 20% of their time on average searching for the information they need to do their jobs. Itu setara dengan kehilangan satu hari setiap minggu untuk tugas yang tidak efisien … dan sangat membuat frustrasi! With a company wiki, employees have a single source of truth for information. This drastically reduces the time each employee has to spend searching for information and helps to significantly increase efficiency company-wide. 

Improve company culture

Penelitian dari Gallup menemukan bahwa keterlibatan karyawan telah stagnan dalam beberapa tahun terakhir, karena pekerja melaporkan merasa terputus dari rekan-rekan mereka dan misi perusahaan mereka. Ini berdampak pada budaya tim, produktivitas, dan kinerja keseluruhan. Namun, dengan wiki, para pemimpin perusahaan dapat membagikan pembaruan penting dengan tim mereka lebih mudah dan karyawan dapat terlibat dengan konten satu sama lain setiap hari. This can go a long way to helping workers feel more connected to their company and engaged with their work.

As you can see, wikis offer an array of benefits to teams across an organization. But what type of information is most commonly documented in a wiki? Kita akan menjelajahi itu di bagian berikutnya, di mana kita melihat kasus penggunaan wiki yang umum.

Top wiki use cases

Companies typically use wikis across a range of use cases. After all, a wiki is at its most effective when used across multiple teams and home to various types of content. Here are some of the top wiki use cases.

• Employee onboarding materials: a company wiki is a great place to store the documents, tasks, and handbooks that are needed by new hires during onboarding.
• Standard operating procedures: for many companies, the most common type of content found in a wiki is standard operating procedures that outline how best to complete certain tasks like filing a ticket with IT, filling out an expense report, or referring someone for an open role.
• Kebijakan HR: apakah itu informasi manfaat, kebijakan PTO, atau bahan pelatihan, wiki sering digunakan oleh tim HR untuk menyimpan materi yang relevan bagi semua karyawan di seluruh perusahaan.
• FAQ Produk: sebuah wiki memberikan tim yang berhadapan dengan pelanggan sumber kebenaran yang tunggal untuk informasi produk, membuatnya lebih mudah bagi mereka untuk menjawab pertanyaan pelanggan dengan cepat dan akurat.
• Brand assets: company logos, employee headshots, and product images are often stored in company wikis, making it easy for employees to find the latest versions of key brand assets.

How to make a wiki

Pada tahap ini Anda mungkin bertanya-tanya: ‘bagaimana saya bisa membuat wiki?’ Apakah Anda ingin membuat wiki perusahaan, wiki eksternal untuk komunitas online, atau jenis wiki lainnya, berikut adalah langkah-langkah kunci yang harus diikuti.

Choose a wiki platform

The first step is to select a wiki tool that suits your goals. If you want to make a personal wiki, a free open-source solution like DokuWiki might be a good fit. Jika Anda ingin menerapkan wiki perusahaan, Anda perlu mempertimbangkan faktor-faktor seperti biaya, kemudahan penggunaan, kontrol izin, integrasi, dan kemampuan yang didukung AI. You might find it helpful to read about the best wiki software tools.

Set up your wiki

Once you choose a platform, the next step is to set it up. This might involve creating an account, assigning roles to different team members, customizing a homepage, and configuring permission settings. Many wiki tools provide templates to help you get started quickly.

Add and organize content

The next step is a fun one: adding content. Penting untuk mempertimbangkan struktur dan tata letak halaman wiki Anda untuk memastikan mudah bagi pengguna untuk menavigasi. Create pages for high-level subject areas, and add detailed subpages underneath. Penting juga untuk menambahkan tautan internal antara halaman wiki yang terkait.

Customize appearance

Sebelum Anda membagikan wiki baru Anda secara luas, penting untuk menyesuaikannya–terutama jika itu adalah wiki perusahaan yang akan digunakan oleh sejumlah besar karyawan. Banyak wiki memungkinkan Anda untuk mengatur warna, font, tata letak, dan fitur desain lainnya agar sesuai dengan gaya merek Anda. This can go a long way to ensuring employees have familiar and engaging experience every time they use the wiki.

Establish processes to keep content fresh

The final step is to create guidelines and processes that ensure the wiki is widely adopted and well maintained in the long run. Historically, a lot of the work in maintaining a wiki was done manually, but with the advent of AI technology, the task is a lot easier nowadays. Apa pun perangkat lunak wiki yang Anda gunakan, penting agar konten lama diarsipkan, konten populer selalu diperbarui, dan analitik terus dimanfaatkan untuk meningkatkan adopsi.

Best wiki software

The world of wikis has changed dramatically since Ward Cunningham launched WikiWikiWeb in the 1990s. Saat ini, beberapa situs web paling populer di internet adalah wiki eksternal, sedangkan perusahaan di seluruh dunia melihat wiki internal sebagai bagian kritis dari tumpukan teknologi mereka.

In this article, we explained what a wiki is, shared examples of popular wikis, discussed the many benefits of a company wiki, and outlined how to make a wiki. Now you might be wondering what the best wiki software is for your business. The good news is there are a lot of options available today, many of which are adopting the latest AI technology to make it easier than ever for employees to find the information they need to do their best work. Untuk mempelajari lebih lanjut, baca tentang alat perangkat lunak wiki terbaik.