Knowledge Management Governance
كيف يختلف حوكمة إدارة المعرفة عن استراتيجية إدارة المعرفة؟
Knowledge management strategy should guide your governance structure. Generally, strategy covers the following subjects:
- من الذي سيقرأ المعرفة في قاعدة المعرفة؟
- ما نوع المعرفة التي يحتاجها المستخدمون؟
- من الذي سيقدم المعرفة؟
- أين ومتى سيحتاج المستخدمون للوصول إلى المعرفة؟
Governance, on the other hand, covers ongoing best practices and their continual refinement, including:
- Formalizing or refining knowledge content creation and maintenance guidelines (and making them easily accessible)
- Advocating for correct usage of your knowledge base
- Looking out for repeats of old problems and solving for new ones
من يجب أن يكون جزءًا من هيكل حوكمة المعرفة؟
A knowledge governance council should be made up of key enablement personnel. If it’s your job to set your team up for success, knowledge management is a key component of that. Regardless of the kind of enablement role you’re in, knowledge management is how you can ensure continuity of experience and information both within and external to your team.
Key takeaways 🔑🥡🍕
لماذا تعتبر الحوكمة مهمة في إدارة المعرفة؟
Governance is crucial because it ensures consistency, accuracy, and security in managing organizational knowledge. It helps in setting up clear guidelines for knowledge creation, storage, retrieval, and sharing, which enhances efficiency and prevents the duplication or degradation of information.
من يجب أن يشارك في حوكمة إدارة المعرفة؟
Knowledge management governance should involve stakeholders from various levels of the organization, including senior leaders, IT staff, knowledge managers, and end-users. This ensures a comprehensive approach that considers all aspects of knowledge management from a strategic and user-centric perspective.
ما هي بعض التحديات الشائعة في تنفيذ حوكمة إدارة المعرفة؟
Common challenges include:
- Resistance to Change: Employees may be hesitant to adopt new processes and tools.
- Aligning with Organizational Goals: Ensuring that the governance strategy aligns with the overall business objectives.
- Maintaining Data Quality: Keeping the knowledge base accurate, current, and relevant.
- Technological Integration: Seamlessly integrating new tools with existing IT infrastructure.
