Designed for the fast-paced world of customer support, Guru combines the best features of AI search, wikis, and intranets into one easy-to-use platform. Instead of sifting through scattered docs, Guru delivers instant, accurate responses directly within the tools your support team already uses, like Zendesk, Intercom, Slack, ChatGPT, and more. By keeping help articles, troubleshooting steps, and product documentation updated and easily accessible, Guru ensures support agents resolve issues faster, improve response times, and deliver a consistently excellent customer experience.
Guru’s Knowledge Agents don’t just fetch generic search results—they supercharge search by filtering out the noise and delivering personally tailored answers. By understanding the context of the question and the person asking, Agents deliver precise, topic-specific insights sourced from the most reliable and applicable content. Instead of digging through scattered product documentation, Knowledge Agents deliver fine-tuned answers directly in your workflow so your team can resolve issues faster and more effectively.
Whether pulling from connected tools or storing content in Guru, workers get instant access to the information they need. Guru’s intuitive editor makes documenting key resources in one place easy. Use AI-powered tools to generate, refine, and translate content effortlessly and add troubleshooting videos, FAQ docs, and customer interactions for added clarity. Collaborate with shared drafts and in-line comments, and keep documentation accurate with Guru’s automated verification engine.
Keep your support team aligned with Guru’s Custom Pages. Support teams can create dedicated spaces to organize and highlight troubleshooting guides, product feature release notes, help center articles, policy updates, tutorial videos, FAQs, and more. Leaders can share critical announcements directly within agents’ workflows (like in Slack, email, or a web browser), ensuring that important information is seen, understood, and easily accessible to those who need to see it.
Get trusted, accurate answers right where you’re already helping customers so you can resolve issues faster and keep them happy.
Products change quickly—SME verification ensures your team always has the most current and accurate information.
Separate internal and customer-facing knowledge for better organization and quick agent access.
Allow team members to document info instantly, with SME approval before team-wide publishing.
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
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