The AI-powered single source of truth for customer support teams
Guru brings your knowledge base, experts, and customers together by combining 3 solutions—knowledge base, enterprise AI search, and intranet—giving agents fast, trusted access to solve real-time issues while capturing insights to improve experiences.
With Guru, support teams get a single source of truth to centralize help resources, troubleshooting guides, and learnings—enabling employees to self-serve information, resolve tickets faster, and work smarter.
Help employees and free up your support team for strategic work with Knowledge Agents
Key capabilities for customer support
Instant, AI-powered answers from your connected tools
Agents get quality insights when they need them, reducing research time and accelerating issue resolution. Answers connect knowledge across your systems so critical information is always at their fingertips.
Smart recommendations based on customer interactions
Guru surfaces tailored problem-solving guides and solutions based on past customer conversations and agent activity.
Secure automation and human expertise for resolution excellence
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top support agents to verify accuracy, leveraging both AI and experts to maintain a trusted single source of truth.
Get instant AI Answers from your content
Keep tabs on what your team is searching for with expert review
Write like a pro with AI-powered content assist
Add trust to your company knowledge with verification
Proactively push relevant info where it’s needed with knowledge triggers
Send critical updates that can’t be missed with announcements
Unlock potential across support roles
Support Agents
- Avoid switching between systems to find answers
- Gets proactive suggestions for faster ticket resolution
- Reduces research time with AI-powered search
Support Managers
- Aligns representatives on latest help articles and troubleshooting guides
- Identifies recurring issues to improve knowledge base
- Speeds up new hire onboarding
Support Directors
- Consolidates fragmented knowledge base content
- Leverages insights from customer interactions
- Reduces employee onboarding and training costs
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