La verità unica alimentata da AI per le organizzazioni di vendita al dettaglio
Guru riunisce le linee guida del tuo marchio, i calendari delle promozioni, le politiche sui clienti e altro ancora combinando ricerca AI aziendale, intranet e wiki, offrendo ai responsabili dei negozi, ai merchandiser e-commerce, ai rappresentanti del servizio e ai manager di categoria un accesso veloce e affidabile a ciò di cui hanno bisogno quotidianamente, fornendo al contempo informazioni per ottimizzare l'esperienza del cliente.
Con Guru, i team di vendita al dettaglio ottengono una piattaforma unica e affidabile per centralizzare le informazioni sui prodotti, le procedure operative del negozio e i dati sui clienti, consentendo ai dipendenti di auto-servirsi delle informazioni e lavorare in modo più intelligente.
Key capabilities for retail
Instant, trusted AI answers to product and policy questions
Retail staff get quality guidance the moment they need it, reducing interruptions and improving customer service. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available wherever they need it.
Central repository for promotions, guidelines and more
Consolidate evolving sales plans, store standards, and merchandise data in one up-to-date platform teams can rely on.
Secure automation and retail expertise for shopping confidence
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top retail experts to verify accuracy, maintaining a trusted single source of truth.
Get instant AI Answers from your content
Keep tabs on what your team is searching for with expert review
Write like a pro with AI-powered content assist
Add trust to your company knowledge with verification
Proactively push relevant info where it’s needed with knowledge triggers
Send critical updates that can’t be missed with announcements
Unlock potential across retail roles
Store Managers
- Improve consistency across locations
- Accelerate training and onboarding
- Optimize staffing and inventory using reporting insights
E-commerce Merchandisers
- Increase conversion rates with latest creative guidelines
- Maintain brand standards easily as products change
- Leverage customer insights to personalize site experience
Customer Service Representatives
- Resolve more issues on first contact with trusted info
- Reduce case closure times using templates
- Improve satisfaction through policy transparency
Category Managers
- Negotiate supplier contracts armed with benchmarks
- Plan product assortments and pricing leveraging data
- Ensure consistent promotions across markets
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