小売組織のためのAI駆動の真実の唯一のソース
Guruは、エンタープライズAI検索、イントラネット、およびウィキを組み合わせることにより、ブランドガイドライン、プロモーションカレンダー、顧客ポリシーなどをまとめ、店舗マネージャー、eコマース商品管理者、サービス担当者、およびカテゴリーマネージャーが毎日必要とするものに迅速かつ信頼できるアクセスを提供し、顧客体験を最適化するためのインサイトを提供します。
Guruを使用することで、小売チームは製品情報、店舗運営手続き、顧客データを集中管理するための単一の信頼できるプラットフォームを得ることができ、従業員は情報を自己解決し、よりスマートに作業できます。
Key capabilities for retail
Instant, trusted AI answers to product and policy questions
Retail staff get quality guidance the moment they need it, reducing interruptions and improving customer service. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available wherever they need it.
Central repository for promotions, guidelines and more
Consolidate evolving sales plans, store standards, and merchandise data in one up-to-date platform teams can rely on.
Secure automation and retail expertise for shopping confidence
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top retail experts to verify accuracy, maintaining a trusted single source of truth.
Get instant AI Answers from your content
Keep tabs on what your team is searching for with expert review
Write like a pro with AI-powered content assist
Add trust to your company knowledge with verification
Proactively push relevant info where it’s needed with knowledge triggers
Send critical updates that can’t be missed with announcements
Unlock potential across retail roles
Store Managers
- Improve consistency across locations
- Accelerate training and onboarding
- Optimize staffing and inventory using reporting insights
E-commerce Merchandisers
- Increase conversion rates with latest creative guidelines
- Maintain brand standards easily as products change
- Leverage customer insights to personalize site experience
Customer Service Representatives
- Resolve more issues on first contact with trusted info
- Reduce case closure times using templates
- Improve satisfaction through policy transparency
Category Managers
- Negotiate supplier contracts armed with benchmarks
- Plan product assortments and pricing leveraging data
- Ensure consistent promotions across markets
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