Training Center
What is the Training Center?
The Training Center is Guru’s interface for reviewing, improving, and training AI-generated answers based on team feedback and expert review. Instead of relying on one-time content audits or reactive knowledge updates, the Training Center allows your team to iteratively enhance answers as questions arise, closing gaps and correcting issues in real time.
Whether you’re an Admin or a subject matter expert, the Training Center gives you the tools to review sources, edit answers, assign experts, and track which content powers your organization’s answers. It’s AI, but smarter, because your people help train it.
How it works
Review questions and answers
Authors, Admins, and Workspace Owners can view a centralized table of recent questions, flagged issues, and AI-generated answers that used their verified content.
Question View offers a sortable timeline of asked questions and their corresponding answers, while Source View gives insight into the most frequently used sources—making it easy to identify and prioritize the content that has the greatest impact on your team’s answers.
Assign experts and review answers with confidence
Quickly assign a subject matter expert to flagged questions in the Training Center’s Expert Review feature. Once assigned, experts can review and improve AI-generated answers, update content, and refine the sources used. Guru learns from these edits, helping the system surface the most trusted sources for similar questions in the future.
Re-train Guru automatically
Every edit or reassignment teaches Guru’s AI what a better answer looks like, improving accuracy for future queries that are semantically similar.
Track top sources
Use the Source View to identify your most-used source content. Understand which Guru Cards and content are most referenced and prioritize updates to content that shapes the majority of your team’s answers.
Why it matters
Build a self-improving knowledge system
Guru learns as your team works. Every feedback loop captured in the Training Center helps your knowledge base grow smarter without needing a full-scale manual audit.
Work with AI, not against it
By training Guru through your real usage data, your team helps shape how answers are generated, ensuring AI supports your workflows instead of disrupting them.
Stay in control of your content
Admins and experts can see which sources are powering answers, how frequently they’re used, and where corrections are needed. No more black-box AI behavior.
Create more consistent customer and employee experiences
The more your team engages with Training Center, the more consistent and helpful Guru’s answers become—whether someone’s onboarding, supporting customers, or making strategic decisions, they’ll know they can trust the answers they get.
Secure, customizable permissions
Guru’s AI Training Center was built with enterprise trust at its core. Only users with proper permissions can view or edit answers, and all activity is logged for accountability. Guru never retains customer data to train public models—your AI is private, secure, and only learns from your team’s content and feedback. Source permissions are enforced, so users never see information they don’t have access to. Learn more about how Guru protects data on our security page.
Learn more about...
➡ ️ Knowledge Agents & AI answers
➡ ️ Google Chrome browser extension
➡️ GuruGPT
FAQs
You’ve got questions, and we’ve got answers.
By letting experts edit and verify answers, the Training Center teaches Guru which sources to trust. Those learnings apply automatically to future, similar questions—improving answer quality over time.
No, questions cannot be deleted individually or in bulk. However, the Training Center only shows the last 90 days of data. After that, it’s automatically purged.
Guru re-generates the answer using your selected sources, and those sources are prioritized in future responses to similar questions—training the AI in real time.
Only Admins can see who asked a question. Experts, Authors, and Workspace Owners can view questions tied to the content they manage or verify.
Guru supports hybrid search across all connected systems (like Guru Cards, Google Drive, Dropbox). The Training Center helps surface the most relevant sources and flags duplicates or inconsistencies for clean-up.
