Knowledge Triggers: Deliver instant, contextual guidance right where your team works | Guru

Knowledge Triggers

Guru’s Knowledge Triggers proactively push relevant information right when and where your team needs it—no search required.

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What are Knowledge Triggers?

Knowledge Triggers allow your team to receive personalized in-the-moment knowledge suggestions based on the content or fields they’re viewing on a webpage. Triggers are workspace-specific, visible only to the groups and users you want to see them. They can be set up for many use cases to help guide users to the information they need to work autonomously.

How do Knowledge Triggers work?

Knowledge Triggers are associated with specific websites, creating a connection between triggers and targeted web content. Triggers activate when predetermined fields consistently appear on-screen, using easy logic like "If [word] is near [other word], then show [Guru Card]."

People who set up Knowledge Triggers also have the ability to decide how the Triggers appear for others. The default option displays a small lightning bolt on the page that users can click on to get more information. Authors can choose a less subtle notification that will display must-see information with a short description of the Trigger.

Why do I need Knowledge Triggers?

Every team has its own unique challenges and processes, and having a little extra guidance can make all the difference. Managers and subject matter experts can’t always be there, but Knowledge Triggers can be! Use Knowledge Triggers to guide new employees through their first few weeks, help seasoned employees do their best work, and make everyone on your team more productive.

How can I get Knowledge Triggers?

Knowledge Triggers are available when using the browser extension.

Disclaimer: Due to the nature of machine learning and the technology powering our AI tools, outputs may occasionally be inaccurate.

"Easy to search, AI-driven recommendations, easily integrated into all the systems I already use."

FAQs

You’ve got questions, and we’ve got answers.

How do I set up a Knowledge Trigger?

Triggers can be set up from either the Chrome Extension or the Guru web app. You’ll highlight a text field on a webpage, choose which content to surface, and assign the Trigger to a user group. See a step-by-step tutorial in our Help Center.

Can I create multi-condition Triggers?

Yes. You can set up Triggers based on multiple fields appearing together on the same page. For example, deal stage = “Negotiation” AND competitor = “Confluence”.

Who can create and manage Knowledge Triggers?

Admins and authors (with author access to the content in question) can create Triggers. All Triggers can now be managed directly in the Guru web app for easy edits and visibility.

Why aren’t my Triggers appearing in live chat tools?

Triggers rely on static text fields. If content is rendered dynamically (like a customer message in a live chat feed), the Trigger may not fire.

Where won’t Knowledge Triggers work?

Triggers won’t activate on buttons, input fields, dropdowns, or content within HTML Canvas elements (e.g., Lucidchart). They also don’t work across multiple iFrames or widgets.