Knowledge Management

Customer support is a team effort. Here's why a collaborative knowledge management tool is critical for remote CX teams to quickly resolve customer issues.

Are you struggling to make a big change at work? The problem may not be your idea, it could be your approach to change management.

Set your remote team members up for a terrific experience. Check out four simple ways to make remote workers feel like they’re in the same room.

Cross-functional collaboration can help teams work more efficiently. Read on for an example of how cross-divisional collaboration helped our team achieve greater success.

Find out why traditional internal company wikis aren't longterm solutions to your knowledge management problem -- and what you should look for instead.

Tripling the size of your company requires scalable processes. Find out how Thrasio, a top-tier acquirer of Amazon third-party brands and Guru customer, makes it work.

An important function of Human Resources is internal knowledge management. Discover how Guru has leveraged our own product as a knowledge base for HRM and culture sharing.

If your internal knowledge base is just a cache of available notes and assets instead of a knowledge network, you’re going to manage your company’s critical knowledge into obsolescence.

Learn how companies that operationalize their knowledge and organizational expertise are achieving both financial goals and strategic objectives.

Every organization deals with lack of knowledge sharing. Here are the top 8 ways knowledge can be hidden and how to encourage knowledge sharing instead.