KM + AI Awesomeness: Guru's Summer 2023 Product Roadmap Unveiled!

Hey there, knowledge enthusiasts! Welcome to Guru's Summer 2023 Product Roadmap! We can’t wait to show you all of the product updates we have in store for you later this year. Let's dive right in, shall we?

Welcome to Guru + GenAI

If you've had the pleasure of experiencing ChatGPT, you've witnessed generative AI's incredible ability to sift through mountains of info and serve up the juiciest takeaways on a silver platter. This game-changing technology opens up a world of possibilities for revolutionizing knowledge management and reducing the heavy lift of keeping your company’s information up-to-date and accessible to all.

We’ve found that there are three key ingredients—Discover, Create, and Improve—that are needed for effective knowledge management. We call this the knowledge lifecycle:

• Employees need the ability to discover an exact answer in an instant
• Experts need the ability to create trusted information for employees to discover
• Leaders need to improve the value and accuracy of the information as your company evolves

That's why we’ve organized our product updates into these three categories, and you’ll see the power of AI at every stage. Gen AI becomes your trusty sidekick built right inside Guru, helping you search and discover information from every nook and cranny of your company's digital universe. Imagine having a single source of truth that's effortlessly accessible to everyone. AI will help you capture, edit, and even brainstorm content (without leaving Guru). And hey, why stop there? Let's automate the process of analyzing and updating data, ensuring that trusted info flows freely throughout your organization. The future of knowledge management is bright, my friends!

Discover

Guru is all about reducing the effort it takes to find information because, let's be honest, when we can't find what we're looking for, we end up bombarding poor unsuspecting souls with questions. It's a cascade of effort and frustration that nobody wants. That's why Guru is constantly finding ways to make your life easier.

Reducing the time between asking a question and finding its answer is important. Because when we search, we're not looking for pages of SOP documents or links to employee handbooks. We want specific answers to our burning questions.

Guru’s GenAI-powered Answers is a game-changer that takes you from question to simple, easy-to-understand information in seconds. Say goodbye to searching, filtering, and scrolling – Answers has got your back. But Guru understands the importance of trust and accuracy. That's why every Answer is attached to its sources, so you can check for yourself and give it a thumbs up or thumbs down. Sharing helpful Answers is a breeze, and if an Answer falls short, you can search or ask an expert right from within the feature.

But here's the icing on the cake: Guru will connect external sources to Answers, so you get the most important information no matter where it lives in your company. Google Drive is currently available to Beta users, and we’re working on connecting sources like Confluence, Sharepoint, Dropbox, and Box next. We’re on a mission to become your company’s true "single source of truth." And we’re not just stopping at providing the answer; we want to capture and verify that information seamlessly within Guru. No more manual sorting through scattered docs or draining time from the experts.

Transparency and trust are crucial. That’s why we made sure that admins have the tools they need to make sure Answers are effective. Guru is adding admin controls to choose how Answers can be rolled out to different teams. We want knowledge to flow seamlessly within your workflows, which is why Answers will be available in Slack and the browser extension. Wherever you work, Answers will be there, ready to assist you.

And speaking of the browser extension, it's not just a search tool. It's a way for experts to push the right information to users where they're already working. That’s why we’re doubling down on Knowledge Triggers, the power move from the extension. Experts can hand-pick a Guru Card and trigger it to appear based on the user's context. It's like having your company VIPs right there with you, providing verified knowledge in the moment.

We’re investing in Knowledge Triggers, making them easier to set up and manage. The experts will have more control and editing capabilities right in the web app, reducing the steps required to set up and manage this feature. Plus, we’re enhancing the visual appeal of Knowledge Triggers and giving experts a space to add descriptions for end users. Analytics are getting an upgrade too, so you can see which Knowledge Triggers are doing the heavy lifting for your teams.

But we’re not done improving knowledge discovery just yet! We’ve heard from our customers that they want a place for their employees to start their day, and we want Guru to be that place. The Guru homepage is already a place to see important announcements, curated content, and AI-powered recommendations. And we want to make it even more valuable, while making it feel more like your company. Stay tuned for exciting updates that will help make Guru everybody’s home base!

Create

We know the struggle of capturing and creating information all too well. Writing everything down manually? Time-consuming. Not everyone is a wordsmith either, and that blank page can be pretty intimidating. Plus, learning new software for documentation? Ugh, talk about effort.

Guru is here to lift that burden and we’ve introduced a range of features that will make your content creation journey feel like a walk in the park.

But wait, there's more! Guru has been on a roll with quality of life updates to their editor. Collaboration just got a major upgrade with Guru's collaborative drafts, so its easier than ever for teams to write and create together.  You can add revision notes to keep everyone in the loop, and a handy table of contents magically appears in lengthy content to make navigation a breeze. And get ready for inline comments! Connecting comments to context means experts can respond to feedback and update content like never before.

Now, let's dive into the real gem: Assist. It's your very own gen AI-powered writing partner. Say goodbye to the days of hesitating before writing. With Assist, you can make a rough draft and let it optimize your content. From summaries to translations, Assist has got your back. In fact, authors using Assist are capturing a whopping 27% more knowledge than before. Talk about a productivity boost!

But Assist doesn't stop there. It's not just for authors; readers can benefit too. Translation options break down communication barriers in multilingual companies. And when it comes to long, technical documentation, Assist helps readers by summarizing content, giving them a TL;DR version before diving in.

Guru even works its magic in Slack! Extracting information from lengthy threads and transforming them into FAQs or project updates is now a click away. With Assist in Slack, the possibilities are endless. And for those of you who struggle with the intimidation of a blank page, fear not! Use a custom prompt and Assist can kickstart your writing process. Need quick bullets for your PTO policy or social media advocacy posts? Guru's got you covered with Assist.

Have you ever wanted to share Guru with other teams in your company but keep things separate from your existing setup? Now it’s possible for everyone to use Guru in the way that works best for them thanks to Workspaces! Workspaces are dedicated Guru instances–controlled from your main account–where teams can have their own space for content, branding, users, and even specific features tailored just for them.

Picture this: your Support team has used Guru for years, but now your Ops team wants to give it a whirl. No problemo! Just spin up a new workspace, choose what Collections to share, and invite your colleagues. Now they can experience all the Guru goodness in their own sandbox environment!

Companies with complex content needs due to regulations or global operations are in good hands with Guru. We’re introducing approval workflows, designed to streamline the flow of information through your company's approval and sign-off processes. Imagine setting up a workflow that automatically triggers when users create or edit specific Cards. This workflow will then make its way through subject matter experts (SMEs) for a formal approval process before going live. It's like having your very own content traffic controller!

Improve

We’ve seen how Guru has taken the hassle out of discovering and creating knowledge, and now we’ll take a look at how we power the process to continuously enhance it.

Back in 2013, Guru introduced their verification engine to ensure content accuracy. Subject matter experts receive automatic alerts to check their material and make necessary updates. We also provide powerful analytics, and they’ve just gotten even better! Guru has now spiced up our analytics to give you a comprehensive view of how your knowledge is performing. It's like having a personal knowledge performance tracker! The updated analyticsfocus on not just how users engage with Guru content, but also on empowering experts, admins, and leaders to improve collective company knowledge.

Let's take a moment to talk about your publishing VIPs. Verification has been a manual process, which can overwhelm content creators. Some experts end up drowning in verification requests all at once, and companies have to come up with their own verification workflows. Even the best efforts can get pushed down the priority list.

This is why we’re designing low-effort, low-risk, high-impact automations that will take the burden off the experts and keep your company's knowledge fresh and reliable. Admins can customize settings to align with their knowledge management approach. It's like having a personal knowledge management assistant, right inside Guru!

First up on the automation journey is an auto-archiving function. It will identify unverified Cards with low engagement and suggest which ones can be cleaned up. Think of it as Marie Kondo for Knowledge Management! This feature saves experts from guesswork, allowing them to focus on the most crucial content.

And that's just the beginning, folks! Guru will continue to explore ways to take the heavy lifting out of knowledge management by responsibly automating manual tasks for your experts. So, sit back, relax, and let Guru handle the nitty-gritty while you focus on what matters—expanding your knowledge horizons!

Wrapping it all up

There you have it, folks! Guru's Summer 2023 Product Roadmap is ready to rock your knowledge management world. From mind-blowing AI-powered discovery to effortless content creation and automated, continuous improvement, we've got it all covered. We've listened to your feedback, we've fine-tuned our product, and we're ready to help you keep your company’s amazing knowledge flowing to everyone.

So buckle up, knowledge warriors! The future is here, and Guru is leading the charge. Get ready to conquer information chaos, boost productivity, and become knowledge management superheroes. Stay tuned for these game-changing updates, and get ready to unleash the power of knowledge like never before. Let's make knowledge management awesome together!