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Rick Nucci

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Co-founder & CEO
Rick Nucci is co-founder and CEO at Guru. Rick brings twenty years of experience in creating category-leading software solutions and companies. Prior to Guru, Rick was the founder and chief technology officer of Boomi, which defined and led a new segment as the first-ever cloud integration platform-as-a-service. Boomi was acquired by Dell in 2010, where Rick went on to run the Boomi business for Dell as its general manager, helping grow the organization into the industry leader it is today. Rick frequently speaks at industry events about startups, SaaS and cloud computing. Rick holds a Bachelor of Science in Logistics, Materials, and Supply Chain Management from Penn State University.
Recent posts from this author
blog
blog
Product Updates

Meet Enterprise Search in Guru, Combining AI With Expert Verification to Give Teams Instant Answers They Can Trust

Tired of searching for answers and ending up with more questions? So are we. That’s why we’re changing the way you find knowledge.

Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
AI
May 17, 2023
Introducing Answers—New Generative AI Capabilities in Guru to Transform the Way Teams Discover Knowledge
We’re pleased to introduce Answers, our most powerful AI enhancement to date. With Answers, Guru users will be able to search across their company’s apps to access trusted information instantly.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
March 17, 2023
The Guru Advantage: AI in Every Step of the Knowledge Lifecycle
At Guru, we believe that the future of AI is a human-centric one. Here's why.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Knowledge Management
March 13, 2023
How Employee Knowledge Can Help Your People Work Better Together
Employee knowledge can be the key to better collaboration, connection, and culture at your company.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
November 3, 2022
Want to Improve Employee Engagement? Put Employees at the Center of Your Strategy
Employee engagement and retention are more important than ever. Here’s how you can take an employee-first approach to your most important strategies.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
July 14, 2022
The World of Work Has Changed. The Way We Manage Information Needs to Change, Too.
It’s time for a new approach to knowledge management — one that’s purpose-built to meet the demands of the new world of work.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
July 12, 2022
Guru's Golden Rule of Internal Communications
If you want to survive and thrive in a hybrid workplace, proper communication is key. That’s why we follow a golden rule for all internal comms at Guru.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Knowledge Management
June 15, 2022
Traditional Wikis Don't Work for Enterprises: Here's How to Fix It
Enterprise wikis aren’t built for change. They're built for large amounts of long form content. Great for Wikipedia, not a fit for businesses.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Sales Enablement
June 15, 2022
How Guru Helps Sales Teams Close More Deals
Guru brings key knowledge to your sales team when they need it, and keeps it up to date. Find out how it can help your sales team close more deals, faster.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
June 15, 2022
When Your Product Breaks, You Need to Own It. Here's How.
Mistakes do happen, and businesses understand. What they absolutely do NOT understand is when you don’t tell them something is wrong. Transparency is key.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
March 11, 2022
Guru Closes $30 Million Series C Funding, Led by Accel
Guru joins trailblazing companies like Slack and Dropbox in the Accel investment portfolio with a $30 million Series C funding round.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
March 11, 2022
Guru Stands Unequivocally in Support of Ukraine
Our hearts are with the Ukrainian people. We continue to be shocked, disturbed, and saddened by these events; we wholly condemn the actions of the Russian Government and their continued violent invasion of Ukraine.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
May 27, 2021
Why We Chose Philadelphia for our Startup (again)
So why Philadelphia? What’s going here that made us pick this place (again) to build a company? Here are my thoughts (in no particular order)
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
May 27, 2021
Artificial Intelligence Is Designed To Learn, So Start Letting It
It’s tempting to spend years building the perfect artificial intelligence system in a vacuum, but discover why it's OK to let your AI start out "dumb."
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
May 25, 2021
How to not be (such) a Sensitive Founder
Startups are personal, so it is natural for you to have an emotional connection to your product. Speaking as a Recovering Sensitive Founder, here is what I do.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Sales Enablement
May 24, 2021
3 Good Sales Interview Questions to Ask Sales Rep Candidates
Interviewing and recruiting is one of the hardest tasks a startup has to do. Learn 3 of the best interview questions to ask in a sales interview from Guru.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
May 24, 2021
Is Your AI Tool A Competent Jerk Or A Lovable Fool?
Guru co-founder and CEO Rick Nucci has observed a big and widening gap between AI hype and AI reality, which tends to lead to AI fails. These fails typically involve the 'Competent Jerk' AI tools and the 'Lovable Fool' AI tools. Which AI solution do you
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
May 24, 2021
Webinar Recap: Artificial Intelligence in Cloud-Based Solutions
AI has the potential to empower humans and transform contact centers into revenue generators. Guru CEO and Co-Founder Rick Nucci dissects the hype around AI, explores the real opportunities for contact centers, and shares 5 questions to ask vendors when
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
May 24, 2021
Our Perspective on Slack’s Acquisition of Hipchat and Stride from Atlassian
Yesterday’s announcement that Atlassian will shut down Hipchat and Stride has sent ripples through the enterprise software world.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Product Updates
May 24, 2021
Slack + Guru: Better Together
Simply put, our customers use Slack for real time communication, and they use Guru to capture the knowledge they need to do their job.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Sales Enablement
May 24, 2021
The End of Documents
For many of our content needs today in Enterprise SaaS, the concept of a Document actually does more harm than good. Let's take a look at why that is...
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
May 21, 2021
How AI Will Make Customer Service Reps Better At Their Jobs
Good customer service differentiates companies and directly ties to top-line revenue. AI can play a critical role in improving the customer experience, not by automating jobs away, but in amplifying humans to perform better.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
May 20, 2021
Artificial Intelligence, Hype, and the Future of Humanity
Guru co-founder and CEO Rick Nucci spoke about artificial intelligence (AI) at the 2018 Business of Software Conference USA. Check out a recording of the session for learnings from our AI initiatives at Guru and Rick's take on the implications of AI in e
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
May 20, 2021
On Becoming a More Equitable Company By Diversifying Hiring Pipelines
See how Guru is working to build a more equitable and diverse company, starting with our hiring pipeline.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
April 12, 2021
Introducing Guru Starter: Free Knowledge Management for Growing Teams
We're excited to offer the best knowledge base software to your growing team for free with Guru's Starter plan.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
April 12, 2021
How A CEO Can Effectively Build A Sustainable Company Culture
A company's values are its lifeblood. Guru CEO Rick Nucci talks defining and integrating values to create a successful, enduring company culture.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
April 12, 2021
Guru Secures $25M Series B Funding
We are excited to announce that Guru has secured $25 million in a Series B funding round, led by Thrive Capital. Interested in hearing more? Contact Guru today.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Knowledge Management
July 13, 2020
Some Thoughts on the Future of Email
Remember not too long ago when everyone was talking about the death of email? But email will be around for a long time for one simple reason..
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Company News
March 2, 2020
Our 2nd Big Bet
Guru is a product of our 2nd big bet: destinations are dying, and the knowledge we need to do our jobs should find us when we need it. How did we get here?
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Knowledge Management
December 10, 2019
The Fallacy of Enterprise Search
Enterprise Search as a category has been around for a long time. There is really no value to it? Not exactly...but here is the result of our findings.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Knowledge Management
October 21, 2019
How to Create an Internal Knowledge Base for Your Growing Team
Knowledge base initiatives — if done incorrectly — can be unsuccessful and ineffective. Learn how to create a useful internal knowledge base from Guru.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
December 12, 2018
The Way We Work Has Changed, and Our Customers Are Evidence of That
The way we work has changed and Slack has become an enterprise destination for teams. That's why your knowledge should live where your team works every day.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Product Updates
November 10, 2018
Announcing Content Performance
As Guru works with more Sales teams, we often hear the challenges their sales and marketing teams face around delivering and measuring content effectiveness.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Product Updates
November 10, 2018
Announcing Our New Release and Slack Investment
SaaS vendors are touting their use of AI and machine learning. But, how do you understand what’s real and the true value AI can bring your sales team in 2017?
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
November 2, 2018
How to be a Successful Product Manager
Product Managers are an absolute necessity to scale any product as your company grows. They can have a huge impact on your company, positive or negative.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Sales Enablement
September 4, 2018
UX: The Reason Your Sales Stack Has Low Adoption
But there is a big difference between having a lot of tools, and using a lot of tools. The statement of “we have too many tools” implies its a problem, but why?
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
September 4, 2018
Why and How to Fill Your Next Leadership Role From Within
Think about all the bosses you have had, would you rather have a polished manager or a first time manager who treats you well that you can learn a ton from?
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Sales Enablement
September 3, 2018
One Key Takeaway from Dreamforce 2015
The paradigm we are used to today will be flipped upside down into a discrete collection of services and workflows built around the job that we need to do.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Product Updates
September 3, 2018
Use Case - Jumpstart your Frequently Asked Questions
This post is a tactical step-by-step guide to get your first set of key company knowledge captured and shared using Guru.
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Product Updates
September 3, 2018
Introducing Guru - knowledge sharing reinvented
Using Guru companies capture and share the knowledge they need to operate, put it into the workflow of their teams, and can automatically keep it up to date
Rick Nucci
Rick Nucci
Co-founder & CEO
blog
blog
Thought Leadership
September 3, 2018
How you can Help the Philly Startup Community
There are more early stage funds in Philly than ever before, more co-working spaces, and more events. Here's how you can help the Philly start-up community.
Rick Nucci
Rick Nucci
Co-founder & CEO
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