Add trust to your company knowledge with Guru’s verification engine
Transparent insight
Readers can easily see what information has been verified, when it was verified, and who verified it.
Timely verification
Verifiers can choose how often content comes up for review to ensure your most important content gets the right levels of attention.
Automatically enhance knowledge
Answers sourced from outside Guru can automatically get turned into verified content for reuse, so your content builds itself.
What is verification?
Verification provides a binary trust state (verified or unverified) and a date so that users can ensure that content is accurate and up-to-date at a glance. When users open Guru Cards, they’ll be able to easily see whether the content is verified and the last day it was verified by checking the color-coded verification icon that appears on every piece of Guru content.
How does verification work?
Every Guru Card is tied to a verifier—a subject matter expert who helps guarantee that the content is accurate and up to date. Authors have the option to choose themselves as verifiers when they create content, or can opt to select other verifiers manually or via AI Suggest Expert. Verifiers can pick specific days to verify knowledge or can choose to verify content weekly, bi-weekly, monthly, quarterly, semi-annually, and annually.
Unlike other verification systems, Guru’s is designed with extra insight to help combat information overload and ensure that verifiers work on their most important content first. Our verification table splits content into four categories based on content popularity, verifier status, trust scores, and length of time overdue to help people know what to prioritize.
What's auto archive?
The auto-archiving feature in Guru helps admins manage unverified Cards by providing a dedicated page in verification workflow. This page shows a list of Cards that have not been verified and should be considered for archiving. Admins can review these Cards and choose to archive, verify, or ignore them. If no action is taken within a set period, Guru will automatically archive the Cards.Auto-archiving is beneficial because it helps keep your knowledge base up-to-date and relevant. By removing outdated or unused Cards, the overall verification score improves, making it easier for users to find accurate information quickly.
Why do I need verification?
At Guru, we understand the amount of work it takes to keep knowledge accurate and up to date. That’s why we designed a system to make verification as effortless and effective as possible. Verification adds an essential level of trust to your organization’s most important shared knowledge.
By using verification, you can ensure your teams always have access to the most current information, whether it's following the latest guidelines, referring to updated documentation, or relying on the most recent instructions. This not only fosters trust but also enhances efficiency across your organization.
