Guru releases AI search within Slack. Now, employees can search across all their apps–without leaving Slack.

Guru’s enterprise AI search capabilities just got a major upgrade. And if you’re a heavy Slack user, we think you’ll be pretty excited.

Now, you can search across your company’s most popular SaaS apps and get instant answers to your questions–without leaving Slack.

Guru’s enterprise AI search has joined the #slack-channel

With our revamped AI-powered Slack integration, you don’t have to leave the Slack channel you’re in and go hunting through your company’s countless apps, docs, and chats for the information you need in the moment. You can simply ask the question in Slack the same way you would ask a teammate, and Guru will give you an instant, accurate answer in plain language. 

This not only saves time for the person asking the question, it also saves time for the person who would’ve had to answer it. And when you think about the number of questions that get asked and answered in Slack every day, that’s an astronomical amount of time saved for your teams.

Every answer that Guru generates in Slack is accompanied by a list of sources. Sources could be apps like Google Drive, Salesforce, SharePoint, or Zendesk. Or conversations that have taken place in other Slack channels. Or even specific Guru Cards. And since Guru gives you full control over who sees what, you don’t have to worry about sensitive information reaching team members who don’t have access to it.

Research from the American Psychological Association found that switching between tasks can cost us up to 40% of our productive time. With so many apps now at our fingertips, this type of context switching has become an accepted part of our work lives. But with the generative AI search capabilities we've released in Slack, it doesn’t have to be.

Let’s take a closer look at the functionality and how it can help your teams.

Get the answers you need in seconds, without leaving Slack

1. Access your company’s collective knowledge–without leaving your workflow

With Guru’s Slack integration, you have the entirety of your company’s collective knowledge right at your fingertips–directly in Slack. And when you're working in an app other than Slack, you can still search across all your company’s apps without leaving your workflow, thanks to Guru’s Chrome extension.

Whether you have a question about your company’s standard operating procedures, HR policies, product infrastructure, or anything in between, you can get instant answers you can trust, no matter what app you're working in.

2. Get suggested answers to questions in Slack

Guru automatically suggests answers to questions asked in Slack, pointing you to relevant company information without you needing to even search for it.

Thanks to the very latest in AI technology, Guru can understand the context in which a question is asked and proactively surface an accurate answer. You don't have to wait for a teammate to answer your question, you simply get answer you need in a matter of seconds.

The more a team uses Guru’s AI search, the smarter it gets at delivering perfectly timed, accurate answers. It’s functionality that’s always improving, and always under your control.

3. Let Guru’s AI Training Center continually improve answer quality

With Guru’s AI Training Center working in the background, the volume, accuracy, and quality of answers is always improving. So even as knowledge evolves and plans change–as they often do–your team still gets answers that are fully up to date and trustworthy.

Guru automatically loops in the right experts based on the topic in question and delivers them a simple, intuitive way to approve or improve the answer Guru has generated. And when an expert edits an answer or answers an unanswered question, Guru applies that improvement to future semantically similar questions.

It’s a workflow that reflects our firm belief that wherever AI is at work, there should also be a human in the loop to improve quality. And most importantly, to instill trust.

4. See what’s trending in your Slack channels

With Trending Topics for Slack, you can see the most common questions and themes coming up in your company’s Slack channels. This gives you a real-time insight into which topics your team might need more information on, and helps you to identify their most pressing knowledge gaps.

Take a typical Slack channel like #hr-questions for example. Chances are, the channel is a wealth of valuable information but is also prone to the same question being asked in different ways by different employees. When you connect Guru to a channel like that, it will scan the conversations and provide a simple summary that tells you what questions are coming up the most often.

You then have the option of capturing the answers to those questions and making them available to everyone. Which leads us to the next piece of powerful AI functionality in Guru’s Slack integration: Assist.

5. Quickly capture knowledge that originates in Slack

With Guru’s AI writing assistant, Assist, you can instantly turn Slack conversations into crisp, digestible content that benefits your whole team.

Slack is a goldmine of useful knowledge. Employees can use Assist to capture that knowledge, automatically format it, adjust its tone, and add it to Guru in a matter of seconds–without having to leave Slack.

Whether it's a busy thread that you’d like to convert into an FAQ, or one long message written by an expert that you want to convert into a set of bullet points, you can instantly capture that information and make it available to everyone. And in doing so, increase the volume of collective knowledge available at your team’s fingertips.

Get started with Guru and Slack Today

Guru’s enterprise AI search has been tested by thousands of companies that have used it to answer several million questions in the last few months alone, saving them countless hours that otherwise would’ve been spent searching for information or answering repetitive questions.

Airtable is just one of the many customers that have been getting value from the many AI capabilities in Guru’s Slack integration. As Nathan Anderson, Airtable’s Program Manager of Support Content, put it: "Trending Topics came at a perfect moment. It gives us foundational knowledge of the most asked-about areas of the product.”

To get started with Guru’s enterprise AI search in Slack, simply download the app from the Slack App Directory. And if you’d like to see all of Guru’s functionality in action–including our wiki and intranet capabilities–check out our on-demand demo video here.