Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
Building A Better Customer Relationship Management Strategy
How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.
How to Craft Digital Communication Experiences Your Customers Will Love
Guru hosted a webinar with Customer Contact Central about crafting digital communication experiences your customers will love. Read our Head of CX's top tips for empowering better communication with customers.
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
During our webinar with Front, 8 Simple Rules for Making Customers Happy, we received so many audience questions about creating a great customer experience that we weren't able to answer all of them live. Check out some additional Q&As here.
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
Ellie Wu, Senior Director, Customer Success (CS), at SAP Concur challenges her CS team to aim for more than just customer happiness. Read why she thinks settling for happiness is not aiming high enough.
How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves
Lucidchart's customer support team delights customers and drives revenue by helping customers help themselves to help center and community resources. Read how their 10-person team has kept ticket volume flat and 15 million customers happy.
8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become
Guru and Front will be co-hosting a webinar on January 30, 2019 to share eight simple (but sure-fire) rules to ensure customer happiness. Read the first two rules here and register for the webinar to learn the remaining six.
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
