Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
Building A Better Customer Relationship Management Strategy
How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.
Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
Building A Better Customer Relationship Management Strategy
How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.
How Outdoorsy Navigated Bumpy Roads and Exponential Growth
From furloughs to a 200% increase in bookings over the span of a week — Outdoorsy explains how they equipped their support teams to handle rapid growth.
