Customer Support

Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.

Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.

One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.

Is Knowledge-Centered Service is right for your customer support team? Here are the signs to look for when evaluating a new approach.

How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.

A conversation with Mark Bangerter, Director of Customer Success and Support at ClickFunnels, on how to optimize support to drive revenue.

Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.

Trying to scale your customer success team and not sure where to start? These 3 components to a competitive customer support team will set you apart.