Customer Support

We've all heard the phrase 'internal customers' to describe working cohesively with our coworkers, but what if we flip that and think of customers as 'external coworkers?' Check out three ways customer experience (CX) leaders can draw from HR by treating

The true opportunity to create a customer for life comes after the first purchase. To realize CX impact, invest in the post-purchase customer experience.

Customer support is a team effort. Here's why a collaborative knowledge management tool is critical for remote CX teams to quickly resolve customer issues.

The modern consumer has choices. Apply the 5 key direct-to-consumer customer service principles so that they’ll continue to choose you.

Customer education is the way forward-thinking companies will continue to attract and keep customers. HubSpot's Michael Redbord explores how customer education programs help companies attract site visitors through search and helps customers help themselv

No company wants to be known for a bad customer service experience. See how bad information destroys customer experiences, and how you can avoid them.

What's the difference between customer support and customer experience? Discover the impact great customer support has on the overall customer experience.

Read how 6 leaders from companies like Shopify and HubSpot are rethinking their companies’ approach to support and empowering their teams to drive revenue.

A good customer experience relies on mutual respect and understanding. Read on to learn more about new consumer expectations and how to create a best in class customer experience.

All Hands Support helps your entire company build empathy for your users and build better products, but make sure you have an internal knowledge base first.