Customer Support
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Customer Support
How to Scale Customer Success
Trying to scale your customer success team and not sure where to start? These 3 components to a competitive customer support team will set you apart.
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Customer Support
March 25, 2022
Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
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Customer Support
March 25, 2022
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
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Customer Support
March 25, 2022
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
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Customer Support
March 25, 2022
The Top 3 Signs Your Support Team Needs Knowledge-Centered Service
Is Knowledge-Centered Service is right for your customer support team? Here are the signs to look for when evaluating a new approach.
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Customer Support
November 23, 2021
Building A Better Customer Relationship Management Strategy
How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.
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Customer Support
November 22, 2021
How ClickFunnels Empowers Agents to Drive Revenue
A conversation with Mark Bangerter, Director of Customer Success and Support at ClickFunnels, on how to optimize support to drive revenue.
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Customer Support
November 22, 2021
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.
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Customer Support
November 17, 2021
How to Scale Customer Success
Trying to scale your customer success team and not sure where to start? These 3 components to a competitive customer support team will set you apart.
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Customer Support
May 27, 2021
Spooky Scenarios That Keep Support Managers Up At Night
Our list of the 5 spine-chilling situations that keep support managers up at night — and how to steer clear of them this holiday season!
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Customer Support
May 27, 2021
The Role of Messaging Apps in Your Support Stack
The rise of Slack has made messaging an important aspect of your support stack, learn how to maximize Slack with an internal knowledge base solution.
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Customer Support
May 27, 2021
5 Takeaways from Support Driven Expo 2018
Support Driven Expo (SDX) 2018 was an action-packed two-day event. Here's what we learned in Portland!
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Customer Support
May 27, 2021
How Customer Support Teams Can Drive Revenue Without Being Slimy
Customer support teams operating as cost centers is a thing of the past. Find out how industry-leading companies like Shopify, Help Scout, and Houghton Mifflin Harcourt think about support as a revenue generator.
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Thought Leadership
May 27, 2021
7 Slack Apps To Supercharge Your SaaS Sales & Customer Support Teams
Let's go over 7 Slack Apps To Supercharge Your SaaS Sales & Customer Support Teams
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Customer Support
May 27, 2021
Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays
Support teams feel the pressure of the holiday rush: learn key strategies to set direct-to-consumer support teams up for success during the holiday season.
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Customer Spotlight
May 27, 2021
Remotathon Recap: Scaling 21st Century Customer Support Teams
Discover insights from industry leaders at Remotathon, including strategies for scaling support teams and optimizing processes for product launches.
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Customer Support
May 24, 2021
Why Customer Support Teams Need Extra Love
All businesses are expected to meet exceptional standards of customer care. The only way to keep up is to support and invest in customer-facing teams.
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Customer Support
May 24, 2021
How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%
Discover how Shinesty's CX team uses Guru to improve customer experience and increase repeat purchase rate by 26%.
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Customer Support
May 24, 2021
Webinar Preview: Crafting Digital Communication Experiences Your Customers Will Love
Guru will be hosting a webinar with Customer Contact Central on May 2 to share ideas on creating thoughtful, delightful, and engaging experiences for your customers as you scale.
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Customer Support
May 24, 2021
Customer Service vs Customer Success
Good customer service examples don't necessarily equate to a good customer experience. Read more on the difference between customer success and service.
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