Feature Release Overview & Support Guide
Use this Card to capture all of the key information about a feature release in one spot, including how to support the feature through various channels.
"This template allows us to make sure we're providing all the information that our team needs to support a feature launch and standardizes the way we communicate that. Our agents know what they can expect to see when they reference these Cards, which reduces anxiety and instills confidence in being able to provide the best possible experience to our customers!"
Your team needs detailed, up-to-date information about your product features, so they can communicate the right information and expectations to customers.
This Card template will give you a solid starting point to thoroughly document your product features. Here are some common situations where this Card is valuable to your team:
- Customer Support & Success: Agents will know exactly how to answer questions about this feature, and troubleshoot common challenges your customers may hit.
- Sales: Reps can confidently explain the feature and its key benefits to prospective customers, and be ready to field any questions that may come up.
- Marketing: Marketers can understand how to best position a feature through various channels, depending on your business, like your website, social media, campaigns, and more.
- Product & Engineering: You’ll now have a source of truth that everyone across your product and engineering teams can reference any time, to know exactly how the feature is designed to work. Keep product enablement a priority at all times.
Your team needs detailed, up-to-date information about your product features, so they can communicate the right information and expectations to customers.
This Card template will give you a solid starting point to thoroughly document your product features. Here are some common situations where this Card is valuable to your team:
- Customer Support & Success: Agents will know exactly how to answer questions about this feature, and troubleshoot common challenges your customers may hit.
- Sales: Reps can confidently explain the feature and its key benefits to prospective customers, and be ready to field any questions that may come up.
- Marketing: Marketers can understand how to best position a feature through various channels, depending on your business, like your website, social media, campaigns, and more.
- Product & Engineering: You’ll now have a source of truth that everyone across your product and engineering teams can reference any time, to know exactly how the feature is designed to work. Keep product enablement a priority at all times.
.webp)
.webp)
