Product Feature Support Troubleshooting
Use this template to document troubleshooting guidelines for your product and ensure that your customer-facing teams can help the customer solve the issue at hand.
When a product doesn’t work as it’s supposed to, it can be awfully frustrating for a customer. But what if you can’t help that customer because you’re not sure how to troubleshoot the issue? Don’t get caught in that situation and use this template.
Use this template to document troubleshooting guidelines for your product and ensure that your customer-facing teams can help the customer solve the issue at hand. Keep your customers happy and your team confident with up-to-date information.
How this template can help your team:
- Customer Support & Success: Agents will know exactly how to answer questions about this feature, and troubleshoot common challenges your customers may hit.
- Sales: Reps can confidently explain the feature and its key benefits to prospective customers, and be ready to field any questions that may come up.
- Marketing: Marketers can understand how to best position a feature through various channels, depending on your business, like your website, social media, campaigns, and more.
- Product & Engineering: You’ll now have a source of truth that everyone across your product and engineering teams can reference any time, to know exactly how the feature is designed to work.
Use this template to document troubleshooting guidelines for your product and ensure that your customer-facing teams can help the customer solve the issue at hand. Keep your customers happy and your team confident with up-to-date information.
How this template can help your team:
- Customer Support & Success: Agents will know exactly how to answer questions about this feature, and troubleshoot common challenges your customers may hit.
- Sales: Reps can confidently explain the feature and its key benefits to prospective customers, and be ready to field any questions that may come up.
- Marketing: Marketers can understand how to best position a feature through various channels, depending on your business, like your website, social media, campaigns, and more.
- Product & Engineering: You’ll now have a source of truth that everyone across your product and engineering teams can reference any time, to know exactly how the feature is designed to work.
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