blog
Thought Leadership
The End of Endless Search
The no search era has finally, finally arrived, and, as we predicted, it’s powered by AI. So let Guru’s AI do the hardest work for you.
Recent posts from this author
blog
Thought Leadership
October 27, 2022
Don't Fall Back on a Failing Tool Stack
Is your current tech stack is actually helping your company to achieve its goals or is it time to try something new?
blog
Thought Leadership
October 12, 2022
Do You Know The Right Metrics For Measuring Productivity?
Where do return-to-office mandates go wrong? When productivity is judged by time at a desk or in meetings instead of being outcome-oriented.
blog
Internal Comms
July 12, 2022
3 Ways to Check the Health of Your Internal Communications
Now is the perfect time to make sure that your best laid plans are solid, starting with the health of your company’s internal communications.
blog
Knowledge Management
July 12, 2022
How to Use Guru to Transition to Remote Work
Maintaining trusted knowledge during a move to remote work is critical. Find out how Guru can help ease the transition to a fully remote workforce.
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Company News
July 12, 2022
The Knowledge You Needed in 2019: The Best of Guru 🎉
From your favorite blog posts to a look back at all of the improvements and new product features Guru rolled out in 2019, we've got the knowledge you need.
blog
Internal Comms
June 27, 2022
Does Your Company's Internal Comms Setup Work For or Against You?
Take our quick quiz to find out where your current internal communications setup is on the efficiency spectrum.
blog
HR & People Ops
June 8, 2022
4 Keys to a Successful New Hire Onboarding Process
When you have a company that’s growing rapidly, you have to nail your employee onboarding experience. Here are 3 essential tactics to improve the process.
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Company News
March 21, 2022
See How Guru Celebrated a Hybrid Company Kickoff for 2022
A party that finds you: our 2022 company kickoff (CKO) was a hybrid celebration from coast to coast. Get the inside scoop on the Guru employee experience.
blog
HR & People Ops
November 30, 2021
How To Cut The Average Cost To Train A New Employee
Looking to decrease your company's onboarding costs? Read on to learn how knowledge management can help save time and money with new hire training.
blog
Knowledge Management
November 22, 2021
Knowledge Governance: Where to Start
By instituting a team of champions who can create a knowledge governance structure, an organization can set its knowledge base up for ongoing success.
blog
Sales Enablement
October 7, 2021
Change the Conversation: 5 Sales Pitching Lessons from Mad Men
Don Draper was a man who knew how to give a sales pitch; and while he and his clients were but fictional characters, there are five main practices that real-world sales reps can borrow from the show to hone their own pitching habits.
blog
Current Events
September 23, 2021
Trusted Election Info: Register to Vote & Read a Poll Like a Pro
Need some help navigating election news? See and share voter registration deadlines by state, and learn from a pollster how to read and interpret polls.
blog
Thought Leadership
September 15, 2021
New Research Now Available on Improving the Hybrid Work Experience
The WFH debate is over. Get the latest research into why employees prefer a hybrid work setup, and how to equip them for success.
blog
Knowledge Management
September 7, 2021
Add Slack to Your Internal Wiki and Super Charge Knowledge Management
Discover how to get more from your company wiki by adding a Slack integration and create a powerful, searchable knowledge base.
blog
Thought Leadership
July 23, 2021
Avoid the Hidden Costs of Scaling
Get advice from Guru CEO Rick Nucci and Airtable CMO Archana Agrawal on three commonly overlooked investment areas when scaling a business.
blog
Internal Comms
July 23, 2021
Collaboration and Communication Go Hand In Hand: How to Harness Their Power
Improve how your company communicates and collaborates to see better operational efficiency, higher employee engagement, and real business benefits.
blog
Internal Comms
June 23, 2021
Change the Way You Communicate Time Off to Truly Disconnect
Stop checking in with work on vacation! Check out our guide to setting yourself up to disconnect while out of the office with less stress upon return.
blog
Thought Leadership
May 27, 2021
Combatting Emerging Cybersecurity Threats
Learn how best to educate your company about and combat emerging cybersecurity security threats like phishing emails and calendar spam.
blog
Sales Enablement
May 27, 2021
Sales Knowledge Playbook: Fast-Tracking Your Content Request
Don't get let content in the way of closing a deal! Learn how to make a priority request for new or refreshed sales content to your content marketing team.
blog
Current Events
May 27, 2021
Be the Best Informed Voter You Can Be
Be an informed voter with these resources that will help you separate fact from fiction. Learn where to find the info you need to fill out your ballot!
blog
Thought Leadership
May 24, 2021
How Next-Generation Knowledge Management Drives IT Business Innovation
Making knowledge maintenance a process that everyone owns not only takes the burden off of the IT org, it creates efficiency and security company-wide.
blog
Customer Support
May 24, 2021
Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge
Don't let incorrect information affect your brand's image. There's real value in the peace of mind that comes with verified knowledge.
blog
Knowledge Management
May 24, 2021
Using Knowledge Management As A Service In Different Industries
Wondering how a knowledge management database can be an effective system for your industry sector? Learn more about the integration of knowledge management.
blog
Knowledge Management
May 24, 2021
Scary Customer Stories to Tell in the Dark
Want to terrify coworkers? Ask them if they know where to find company info. This Halloween, check out three scary customer stories of work before Guru.
blog
Thought Leadership
May 24, 2021
What is the Future of the Customer Support Tech Stack?
What does the future of the customer support tech stack hold? Guru partnered with Freshworks to find out. See what's covered in the report now!
blog
Customer Support
May 21, 2021
The Customer Support Stats You Need to Know When Creating a Strategy
Great customer support can create a customer for life. Here are the stats to keep in mind when creating a customer support strategy.
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Company News
May 21, 2021
What Guru Employees Are Thankful For in 2020
What is the Guru team thankful for this year? Having the time to learn more about our kitchens, our world, our friends, and ourselves.
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Knowledge Management
May 21, 2021
Your Knowledge Management Horoscope
Guru wants to make sure that the knowledge you need to do your job finds you, so, for fun, we thought you should know your knowledge management horoscope.
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Customer Support
May 20, 2021
How Bad Information Destroys Customer Service Experiences
No company wants to be known for a bad customer service experience. See how bad information destroys customer experiences, and how you can avoid them.
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Thought Leadership
May 20, 2021
Why Team Communication Platforms Should Be Your Tech Foundation
Whether you use Slack or Microsoft Teams, your company communications platform should be the foundation of your tech ecosystem.
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Company News
May 20, 2021
Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC
Check out host Harry Stebbings' illuminating and wide-ranging interview with Guru CEO and co-founder Rick Nucci on The 20 Minute VC podcast.
blog
Product Enablement
May 20, 2021
What’s the Difference Between Brand Positioning and Brand Messaging?
Guru explains the difference between brand positioning and brand messaging to help you be an expert product marketer.
blog
Sales Enablement
May 20, 2021
Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate
If sales enablement is about making sales people better at their jobs, the first place to start is with research. Doing a little digging can have a huge impact on your long term revenue goals. After all, if you can only control your side of the process,
blog
Customer Support
May 20, 2021
Invest in Post-Purchase Customer Experience to Drive CX Impact
The true opportunity to create a customer for life comes after the first purchase. To realize CX impact, invest in the post-purchase customer experience.
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Knowledge Management
May 20, 2021
6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base
A stale knowledge base is an untrusted knowledge base. Here are six reasons why spring is the perfect time to give your knowledge base a little TLC.
blog
Sales Enablement
May 20, 2021
Sales Enablement Success Roundup: September 2019
Keep on top of the changing sales enablement landscape and be an effective sales enablement manager. Check out this month's top sales enablement resources.
blog
Sales Enablement
May 20, 2021
The Sales Enablement Stats You Need to Know When Creating a Strategy
Sales enablement is a crucial, but not always well-defined, role. Here are the stats to keep in mind when creating a sales enablement strategy.
blog
Knowledge Management
April 26, 2021
Stop Managing Knowledge and Bring Your Knowledge Network to Life
If your internal knowledge base is just a cache of available notes and assets instead of a knowledge network, you’re going to manage your company’s critical knowledge into obsolescence.
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Knowledge Management
April 26, 2021
Why Your Company Should Power Up From a Traditional Wiki
Find out why traditional internal company wikis aren't longterm solutions to your knowledge management problem -- and what you should look for instead.
blog
Knowledge Management
April 26, 2021
4 Tips to Improve Communication in Remote Teams
Set your remote team members up for a terrific experience. Check out four simple ways to make remote workers feel like they’re in the same room.
blog
Customer Support
April 26, 2021
Know Your Terminology: Customer Support vs Customer Experience
What's the difference between customer support and customer experience? Discover the impact great customer support has on the overall customer experience.
blog
Current Events
April 26, 2021
Fighting Systemic Racism and Learning to Be Better
Get immediate and long term anti-racist actions from supporting bail funds and signing petitions to learning how to be actively anti-racist.
blog
Company News
April 26, 2021
Know Way, Rosé — The Knowledge You Need to Survive the Summer
In the spirit of sharing what we know, the staff of Guru is here with our top summer survival tips to help you (and your pets) beat the heat.
blog
Sales Enablement
April 26, 2021
Disentangling the Sales Asset Management and Sales Enablement Relationship
Many sales asset management solutions define themselves as sales enablement platforms, but are they really the same thing?
blog
Sales Enablement
April 26, 2021
Sales Enablement Success Roundup: August 2019
Keep on top of the changing sales enablement landscape and be an effective sales enablement manager. Check out the latest sales enablement resources!
blog
Current Events
April 12, 2021
Sharing Trusted Information on the COVID-19 Coronavirus
Find trusted information on the COVID-19 coronavirus, including news sources, health resources, lists of canceled events, and communications examples.
blog
Product Enablement
April 12, 2021
The Definitive Product Launch Checklist
Guru's definitive product launch checklist is here to help all revenue teams master the art of the new feature announcement.
blog
Company News
March 23, 2021
The Knowledge You Needed in 2020: Guru's Year in Review 🎉
From your favorite blog posts to a look back at everything Guru rolled out in 2020, we've rounded up the knowledge you needed this year.
blog
Thought Leadership
March 19, 2021
How to Create a More Efficient Tech Stack
There are 2 versions of every tech stack: the long list of apps you have, and the short list of the ones you actually use. See how to find more efficiency.
blog
Knowledge Management
October 4, 2018
Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best
If you're relying on Control-F to search through multi-page documents in your corporate knowledge repository, it's time to rethink your knowledge architecture entirely — and move towards short-form, easily consumable, discrete pieces of knowledge.
